Mobile Onboarding for iOS v15.3.0

  • Release version: Mobile
  • Updated January 5, 2023
  • 4 minutes to read
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    Summary of Mobile Onboarding for iOS v15.3.0

    The iOS v15.3.0 release of Mobile Onboarding, updated on January 5, 2023, addresses several bugs and includes performance enhancements. Customers are encouraged to download the latest version from the Apple App Store and can explore the app using a demo account available post-download.

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    Key Features

    • Bug Fixes: Various issues affecting the user experience have been resolved, including problems with displaying HTML fields, incorrect button functionality, and search results.
    • Performance Improvements: Enhancements have been made to ensure a smoother experience while using the app.
    • Demo Access: Users can launch a demo of the Mobile Onboarding app to familiarize themselves with its features.

    Key Outcomes

    By updating to this version, customers can expect:

    • Improved functionality across various screens, including the Details Screen and List Screen.
    • Resolved issues with video tasks in HR and enhanced search capabilities.
    • A more reliable user interface, particularly with checklist items and message translations.

    These updates are crucial for ensuring that new hires have a seamless onboarding experience using the Mobile Onboarding app on iOS devices.

    The iOS v15.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    PRB1624982

    KB1209442

    		The HTML field doesn't show on the Details Screen if there are multiple calculated fields on the Details Screen

    Refer to the listed KB article for details.

    PRB1621945

    		 Every time a function registered in the List screen in iOS is refreshed, it appears and disappears repeatedly

    Mobile iOS (non-classic)

    PRB1611520

    KB1182159

    		UI Rule does not apply on refresh of the record screen The background color of the number on the record screen header card disappears.

    Refer to the listed KB article for details.

    Mobile iOS (non-classic)

    PRB1611186

    		 The 'Mark as complete' button is not enabled after playing a video in a 'View Video' HR Task This issue occurs in iOS version 15.1 and older versions of the Now Mobile app.
    1. Create an onboarding case for a new hire.
    2. Open the onboarding case in platform.
    3. Click Add task in related links.
    4. Select HR task type as 'View Video', URL as a Youtube URL link, and short description as 'Overview of platform architecture'.
    5. Assign the task to a new hire.
    6. Log in to Now mobile with the new hire login and password.
    7. Navigate to My Requests and open HR task.
    8. Refresh the task and click on the video.

    Notice that the 'Mark as complete' button is not enabled.

    Mobile iOS (non-classic)

    PRB1609269

    		 Global search sometimes results in an incomplete result set The search query for paginated results does not include search sources provided in the search results for the previous page.

    Mobile iOS (non-classic)

    PRB1608713

    		 Clicking on the Genius card results in the Virtual Agent on the iOS NOW mobile app showing a security constraints message
    1. Enable AI search for the instance.
    2. Navigate to AI Search AI search status Request AI Search.
    3. Once the AI search is enabled at the instance level, enable it at the portal level for the SP portal.
      1. Navigate to Service Portal > Portals and open a portal record.
      2. On the form, select Enable AI Search.
    4. Navigate to the chat in the mobile instance and activate it.
    5. Navigate to the sys_property: com.glide.cs.click_metrics.ai_search and set it to 'true'.
    6. Log in to the instance on NOW Mobile app using an iOS device.
    7. Click on the 'chat' quick action on the top-right corner.
    8. Click on Start conversation.
    9. Type create an incident in the chat window.
    10. The Create Incident genius card result appears.
    11. Click on the link.

    Actual behavior: Security constraints message appears on the screen.

    Expected behavior: The catalog item appears on the page.

    Mobile iOS (non-classic)

    PRB1607749

    		 An incorrect font style is displayed instead of the Highlighted Value font style
    1. Create an HR task with a due date.
    2. Log in as the task assignee.
    3. Click My Task from the home page.

      Notice that the overdue text is slightly bold and does not match the font in Figma.

    Mobile iOS (non-classic)

    PRB1607670

    		 Checklist items are not wrapped in mobile app When viewing checklists on a record screen in the mobile app, the test does not wrap and instead cut off.
    1. Navigate to a San Diego instance with ITSM mobile agent installed.
    2. Navigate to Incident form > Configure Layout > Add checklist to the form.
    3. Open an incident record that will be assigned to your test user in the mobile app.
    4. Add long strings of text as items to the checklist on the record and save the record.
    5. Open the incident record screen (My incident) and navigate to the Details screen.
    6. Add a new screen checklist type field and click Save.
    7. Log in to the mobile app and open up the incident record

    Expected behavior: The text wrap is visible.

    Actual behavior: Text doesn't wrap and therefore, it is cut off.

    Mobile iOS (non-classic)

    PRB1603902

    		 iOS Department category on the filter. end of search list is bad or does not show

    Mobile iOS (non-classic)

    PRB1599175

    KB1164769

    		Messages are not getting translated in the Now mobile app when the iOS device's language is set to Japanese Messages not getting translated include, 'Are you sure you want to cancel the conversation' and 'No chat agents currently available'.

    Refer to the listed KB article for details.

    Mobile iOS (non-classic)

    PRB1571874

    		 Clicking View in the info messages in Now mobile does show the entire text In Now mobile, when a long info message is displayed, there is a View link to view the entire message. However, clicking View doesn't actually do anything.
    1. Login to any San Diego base instance.
    2. Log in to the Now mobile app in the San Diego instance and go to the Services tab.
    3. Search for any catalog item and open it. (In this case, it is Executive Desktop).
    4. Change the value of the Operating system variable. This will display an info message at the top go the screen.

      Notice that the full message is not displayed but rather presented with a View link. When you click on View, nothing happens.

    Mobile iOS (non-classic)

    PRB1545016

    		 Notification text is not entirely displayed on iPhone

    Mobile iOS (non-classic)

    PRB1449441

    		 In the iOS Mobile Apps, a second scroll bar can appear in the HTML fields

    This version also includes other minor bug fixes and performance improvements.