Perform PI planning in EAP

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Perform PI planning in EAP

    The Planning board in Enterprise Agile Planning (EAP) enables ServiceNow customers to plan and track work across multiple teams and iterations, such as during Big Room Planning. It provides visualization of work progress, dependencies, and capacity, allowing teams to react quickly to changes while maintaining alignment with business priorities.

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    Planning Board Layout and Grouping

    The Planning board layout varies by team level based on EAP configuration:

    • Agile Team: Uses a simple Kanban board with vertical lanes representing work item states (e.g., story states). Work items are shown as cards, either in full or compact size, based on preference.
    • Agile Release Train (ART), Solution Train, and Portfolio: Use a two-dimensional Kanban board with horizontal and vertical lanes representing team hierarchies, iterations, and states. For example, ART lanes show child teams horizontally and iterations vertically.

    Default grouping depends on team hierarchy and iteration setup:

    • Agile Teams display stories grouped by state within iterations (e.g., sprints).
    • ARTs group stories by child teams and iterations.
    • Solution Trains and Portfolios group work by child ARTs or Solution Trains with vertical lanes showing state.

    Note: Custom story states require mapping to state buckets for proper display on the board.

    Features and Visualization

    • Dependencies: When enabled, the board shows dependencies between work items to help identify and manage blockers.
    • Capacity: When enabled, workload visualization assists in balancing team efforts.

    The Planning board shows only enabled work item types per configuration by default (e.g., Features for ART). To view other types like Capabilities or Epics, admins must update the EAP settings accordingly.

    Kanban Teams

    For Kanban teams, the Planning board displays:

    • Portfolio: A two-dimensional board with teams horizontally and work states vertically.
    • Team: A one-dimensional board showing assigned work states.

    Users can change the type of work items displayed and create multiple work item types directly from the Planning board.

    Getting Started with PI Planning in EAP

    • Plan work for an ART: Coordinate multiple teams and iterations to manage dependencies and blockers in real time.
    • Understand work item dependencies: Visualize and manage dependencies on the Planning board.
    • Personalize the Planning board: Select metrics and indicators to display on cards for quick insights during planning.

    This functionality empowers ServiceNow customers to effectively coordinate large-scale agile planning activities across teams, ensuring visibility and alignment throughout the planning intervals.

    Using the Planning board of Enterprise Agile Planning, plan work for multiple teams across iterations (for example, Big Room Planning). Track the progress of work, create and visualize dependencies between work items, and reschedule work to react quickly to changes while confirming alignment with business priorities.

    Layout of Planning board

    Figure 1. Planning Board for an Agile Release Train (ART)
    ART planning board in EAP.
    Based on the EAP configuration, the layout of the Planning board across different team levels such as Agile Team, ART, Solution Train, or Portfolio is:
    • ART, Solution Train, and Portfolio: Two-dimensional Kanban board layout with differences in the horizontal and vertical lanes.
    • Agile Team: Simple Kanban board with work item States as the vertical lanes.

    The work items are represented as cards. You can choose to display cards in the compact or full size. Full size cards have data points on them such as item Number, State, and indicators for enabler, dependencies, or blocked whereas compact cards display just the short description.

    Default grouping of work items

    As you go bottom to top in an Agile structure, the cards are grouped as follows for each team:
    Important:
    The team hierarchy and the iterations within teams are based on your EAP configuration. The following information applies to the default Full Configuration.
    • Agile Team: For an iteration, vertical lanes represent the State of the story.

      For example, if Sprint is the planning calendar configured for an Agile Team, the cards on the Planning Board represent the work assigned for the selected Sprint. For an Agile Team, you can see Stories on the planning board.

      If you use custom state choices as vertical lanes on the Planning board, you must map them to state buckets in the rm_story dictionary. Otherwise, story cards in those custom states don't appear after a page reload. For more information, see Configure state bucket mapping for custom story states in EAP.

    • ART: For an iteration, the Story cards are horizontally grouped by child teams and vertical lanes represent the iterations of the child teams.

      If Planning Interval (PI) is the planning calendar configured for ART, the vertical lanes represent the Sprints within the selected PI.

    • Solution Train: Horizontally grouped by child ARTs and vertical lanes represent the state of the item.
    • Portfolio: Horizontally grouped by child Solution Trains and vertical lanes represent the state of the item.
    • If the Dependency toggle is enabled, you can visualize the dependencies between work items.
    • If the Capacity toggle is enabled, you can visualize the work load of the teams.
    The Planning board for an EAP team shows only those work items that are enabled in its default configuration. For example, for an ART with Full Configuration, the Planning board shows only Features by default. If your product managers or team members want to switch to viewing other work item types such as Capabilities, Epics, or Stories, work with your admin to update the required EAP configuration details. For more information, see Configure display of other work item types in EAP Backlog and Planning board.
    Switch between viewing Feature and Story on ART planning board.
    Tip:
    For an ART, if you switch from viewing Story to another work item type on the planning board for the first time after updating this configuration, you might not have your work item cards displayed. To resolve this, ensure that the Vertical lane selection in the Planning board personalization is not set to Enterprise agile iteration.

    Layout and default grouping for Kanban teams

    The Planning board for Kanban teams is grouped as follows:
    • Portfolio: Assigned work items are displayed in a two-dimensional Kanban board, with the teams as the horizontal lanes and state of the assigned work as the vertical lanes. Any work item that is not assigned to the child teams is displayed in the Portfolio section.

      Planning Board for an EAP portfolio of the type Kanban.

    • Team: Assigned work is displayed in one-dimensional Kanban board.

    As with Backlog, you can change the Type of work items displayed and create work items of multiple types from the Planning board.

    Use the following tasks to get started with PI Planning within Enterprise Agile Planning.