The University of California, Irvine (UCI) is one of the best and most innovative universities in the United States, with 37,000 students, 24,000 employees, and featuring one of the nation’s highest ranking medical centers. Located in Orange County in southern California, as well as its ground-breaking cancer and neuroscience research, UCI is renowned for its business and engineering schools. It is also Orange County’s second-largest employer, contributing $7 billion to the local economy every year.
UCI’s HR and payroll employee support systems were highly decentralized across its 400 departments, 38 divisions, medical center, and college of health sciences. Each relied on disparate legacy technologies and the localized knowledge of individuals within each team. As a result, numerous opportunities for collaboration, measurement, cost savings, operational efficiencies, and service improvements were being lost.
Employee Experience Center
When The University of California System decided to move all 270,000 employees onto a new, centralized payroll system called UCPath, it was a catalyst for UCI to transform the employee experience of accessing HR and payroll services. Its goal was to create a single, consistent, modern, and easy to use technology platform as the source of all HR and payroll information, support, and services. It capitalized on a well-established partnership with ServiceNow, selecting ServiceNow HR Service Delivery to design and build a one-stop-shop called the Employee Experience Center (EEC).