DATA SHEET D A T A S H E E T Operational Technology Asset Management ServiceNow Operational Technology Asset Management (OTAM) is a specialized solution designed for managing operational technology (OT) devices and operational equipment (OE) in industrial environments. Streamline lifecycle management with AI, data, and workflows that support OT roles to control critical assets within the organization. Asset Work Management • Manage asset maintenance plans to ensure compliance with maintenance schedules • Track parts requisitions for sourcing and procurement of necessary components for maintenance • Integrate production context and prioritize work order criticality based on the equipment model Spare Parts Inventory • Automate inventory management to track the availability and condition of spare parts in real time • Provide insights into inventory levels and identify when spares need to be replenished Asset Obsolescence • Track life cycle status of each model to determine operational risk • Oversee obsolescence management of all assets in production, assembly, and distribution • Identify assets nearing end-of-life retirement process on one integrated platform 1 O v e r v i e w K e y f e a t u r e s DATA SHEET D A T A S H E E T Reduce mean time to resolution Improve operational efficiency with optimized workflows and automated maintenance process, ultimately reducing mean time to resolution for resolving and repairing issues Mitigate downtime caused by obsolescence Reduce unplanned downtime by identifying potential points of failure due to obsolete or near end-of-life assets still in use Lower expenses Enhance productivity and reduce costs through streamlining asset transfers, optimizing inventory levels, reclaiming unused assets, and expediting end-of-lease decision making B e n e f i t s T e c h n i c a l s p e c i f i c a t i o n s 92% Of downtime events last more than an hour Operational Technology Management Products • OT Visibility • OT Vulnerability Response • OT Service Management • OT Asset Management Asset Types • Connected OT devices – integrated into a network for data exchange (ex. PLCs, RTUs, HMIs) • Operational equipment – functions without network connectivity (ex. pumps, mixers, extruders) • Hardware – IT assets on industrial networks supporting operational technology (ex. network gear like firewalls, servers, computers) Certified Integration • Coupa – automate procurement actions across contracts, invoices, purchase orders, requisitions, and suppliers • SAP – manage the master and transactional data of buying and sourcing from ServiceNow instance Source: 2023 Industry Week survey 4% Reduction in unplanned asset downtime Source: ServiceNow BVA © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks a re trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names , and logos may be trademarks of the respective companies with which they are associated. sn_datasheet_operational-technology-asset-management MARCH 2025 snc-otm0001 jh-am