I’m pleased to announce that ServiceNow has been named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2026.
What I'm most thrilled about is that we received the highest score in the Strategy category across all 13 vendors, with the highest possible scores in the criteria of Vision, Innovation, and Roadmap.
Every enterprise is racing to deploy AI. The real risk isn't speed; it's moving fast in the wrong direction, with no way to course-correct.
That's why Forrester's Strategy category score matters to us. We believe it reflects where a vendor is headed, not just what it does today, and that choosing ServiceNow® Strategic Portfolio Management means betting on a roadmap built for the market you're actually navigating.
According to Forrester: "ServiceNow's vision focuses on reinventing business through a technology platform that provides both the visibility that organizations need to make decisions and the automation that enables them to act."
In my time at ServiceNow, I’ve watched the strategic portfolio management category evolve from a back-office reporting function into the control system enterprises use to adapt. The organizations pulling ahead in the space aren’t the ones with the most polished plans; they’re the ones whose plans change as fast as their markets do and whose execution moves with them.
That’s the bet we made on strategic portfolio management. We built it as the strategic layer of fast-moving, ever-evolving enterprises, not a quarterly review tool bolted onto one.
What I hear from chief information officers, strategy leaders, and project management office leaders every week is that they don’t have a strategy problem but a connection problem. Strategy lives in slide decks. Delivery lives in disparate point tools. Spend lives in spreadsheets.
AI recommendations get generated and forgotten because there’s no workflow to act on them. The result is portfolio decisions made on stale information while the market moves on.
ServiceNow Strategic Portfolio Management helps close that gap on one platform and one data model. It’s designed to surface low-value, redundant, and misaligned initiatives before they consume budget while freeing teams to focus on high-value, outcome-driven work.
From demand intake to investment decisions to delivery, Strategic Portfolio Management is being amplified by the ServiceNow Autonomous Workforce of AI specialists, purpose built to do jobs end to end, not just tasks.
The Demand Management AI Specialist qualifies, routes, and scores incoming demands. Within customer-defined guidelines, it can act autonomously, giving leaders the flexibility to move from insight to action to full autonomy at the pace they're ready for.
Recognition is nice. But what matters is what customers do with it.
With faster decisions and fewer redundant investments, AI is tied to outcomes, not hope. ServiceNow Strategic Portfolio Management is a continuous, dynamic engine for business reinvention.
Find out how ServiceNow can help your organization plan smarter and execute faster.
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