World Forum Sydney 2025 Home Sessions Sponsors My Agenda Know Before You Go
Know Before You Go World Forum Sydney begins in just a few days. Here’s some useful information to help you get ready and make the most of your experience.
Table of contents
Check-in & Logistics Content Social Activities
Check-in & Logistics Expand All Collapse All Venue
International Convention Centre (ICC)
14 Darling Drive
Sydney
Badge Information
For changes to your badge information, visit your Attendee Portal and view the "Registration Summary" section. Use the pencil icon to complete any necessary edits prior to arriving onsite.
Download the Mobile App
Our mobile app “ServiceNow Events" has everything you need for a smooth event experience—including a QR code to expedite your badge pick-up on site. See your personal agenda, see the event venue map, review conference logistics, and get updates.

Download mobile app (Use this link on your mobile device)

To get started with the app:

1 - Enter your email address (the same one you used to register for World Forum.) You will receive a 6-digit verification code in your email. Enter the code to start using the app.

2 - An express check-in QR code will pop up when you open the app—use this to receive your badge when you arrive at World Forum.

3 - Click “Networking” on the home screen navigation and opt-in to “Messaging.” Use Messaging to find and communicate with other attendees.
Badge Pick-up and Help Desk
When you arrive, provide a photo ID and the email address you used for registration. For faster check-in, show your express check-in QR code. To find your QR code, go to the mobile app. Your QR code pops up when you open the app.

Badge Pick-up hours
8:30 a.m. – 5:00 p.m. | Main Foyer, ICC

You must wear your badge while attending World Forum.
What to Wear
We recommend smart business attire for your day at World Forum. Wear comfortable shoes - you’ll do a lot of walking.
Content Expand All Collapse All World Forum Keynote
Put AI To Work for People – Now

Join us for an inspiring keynote about how we’re putting AI to work across every corner of your business. Discover how you can unlock AI’s full potential today—across any industry, any agent, and any workflow.

10:00 a.m. – 11:00 a.m. | Darling Harbour Theatre
Choose Your Sessions
Explore our knowledge-packed sessions, training, demos, and more. Visit My Agenda to favourite sessions you’re interested in and sign up for those you definitely want to attend. Your selections will appear in the “My Agenda” section on your mobile app, so you’ll always know where you need to be throughout the day.
Session Seating
Most sessions provide first- come, first-served seating—unless "Save a seat" appears in the session description. These sessions have limited seating, so be sure to sign up as soon as possible.

For sessions that are noted as “full” in the Agenda Builder, you are welcome to get in line outside of the room in case any seats become available. There are no waitlists.

Plan to arrive at your sessions at least five minutes early to secure your seat.
World Forum Expo
Connect with peers, discuss challenges, and get advice from industry experts and partners. Experience ServiceNow’s latest AI-driven workflow solutions, attend theatre sessions on digital transformation, and visit sponsor exhibits from leading organizations like Deloitte, Fujitsu, and NTT Data. See how customer AstraZeneca has transformed their business with ServiceNow.

8:30 a.m. – 6:30 p.m. | Hall 3
CreatorCon
Located in Expo, CreatorCon is the place to get hands-on with guided AI Agent labs and the HackZone to explore what’s possible on the ServiceNow AI Platform. Build, test, and create alongside fellow developers and practitioners.

Hands-On Labs – Sign up early:
CreatorCon is open to all attendees, but the hands-on labs are sign-up only. These labs are run by experts who have built on the ServiceNow AI Platform and will give you skills you can use right away. Seating is limited.

Visit the Catalog to see the available hands-on labs. Just search “CreatorCon” under Sessions to sign up for the labs of your choice.

Tips for finding CreatorCon experiences right for you:

• New to the platform?
Join hands-on workshops so you’re ready to start building on ServiceNow from day 1.

• Advanced developer?
Dive deep with ServiceNow’s new AI Agents and explore powerful automation use cases.

• Curious explorer?
Step into the HackZone—featuring live demos, avatar-building, and gamified challenges.

• Ready to build your own AI Agent?
Attend a “Build an AI Agent” hands-on session. You’ll create your own agent on the ServiceNow AI Platform.

• Want to join the ServiceNow community?
Stop by the Community Programs booth to learn about MVPs, Rising Stars, ServiceNow User Groups (SNUGs), and more.

Hours and Locations:
CreatorCon: 8:30 a.m. – 6:30 p.m. | Located in Expo
Build an AI Agent: Held at CreatorCon in Expo
CreatorCon Labs: Held in C4.4 and C4.5, Level 4
New to ServiceNow

New to ServiceNow? We’ve got something for you. 

Sessions for new ServiceNow customers 

Navigate to the Catalog to find sessions perfect for you and add them to your agenda. You can use the Topics filter > New to ServiceNow to find specific sessions including these: 

  • Driving Growth: How Mid-Size Enterprises Succeed with Service Now, featuring Sandstone Technology
  • Journey to ServiceNow with Datacom 

Must-see booths in Expo 

  • Ask Me Anything – Get personalized guidance on your ServiceNow journey 
  • Customer Onboarding – Learn how to accelerate value with ServiceNow 
  • New to ServiceNow – Stop by for expert tips and a limited-edition Youmoji pin, created just for you.
ServiceNow Certification
ServiceNow University is offering an exciting opportunity to take certification exams at World Forum Sydney – without completing prerequisite training courses – and free of charge. You must be registered for World Forum to sign up for an onsite exam.

Learn more and sign up for onsite certification.

Level 4 | Meeting Room C4.8

Hours:
7:30 a.m. – 9:30 a.m.
11:30 a.m. – 1:30 p.m.
2:00 p.m. – 4:00 p.m.
Closing Session
Actor Eric Bana will join us for an exciting talk on the art of transformation. He’ll discuss his journey from breakout roles to international success, and how he has adapted, grown and stayed true to his calling as a creative. We’ll get his perspective on thriving in this rapidly changing, tech-driven world, which impacts everyone from artists to business people alike. A must-see session!

4:15 p.m. – 5:00 p.m. | Darling Harbour Theatre
Meeting Centre
If you have an appointment scheduled in our Meeting Centre, you can go directly there. Check in at the reception desk to meet your host. We suggest arriving 15 minutes before your appointment.

Hours:
8:30 a.m. – 9:45 a.m.
11:30 a.m. – 5:00 p.m.

Level 2, Parkside Ballroom 2
Social Activities Expand All Collapse All Networking Reception
This is your time to get social! Meet new people and reflect on the day’s valuable insights.

5:00 p.m.– 6:30 p.m. | Expo, Hall 3

We look forward to seeing you at World Forum Sydney.