Variable support in various channels
Service Catalog variables are supported in various channels.
| Variable | ServiceNow AI Platform | Service Portal | Now Mobile | Conversational interface in Virtual Agent powered by LLM | Conversational interface in Virtual Agent powered by NLU | Variable editor in Workspace and Catalog Item UIB component |
|---|---|---|---|---|---|---|
| Attachment | Yes | Yes | Yes | Yes | Yes | Yes |
| Break | Yes | Yes | Yes | Ignored or skipped | Ignored or skipped | Yes |
| CheckBox | Yes | Yes | Yes | Yes | Single check box without the pricing implications is supported | Yes |
| Container End | Yes | Yes | Yes | Yes | Yes | Yes |
| Container Split | Yes | Yes | Yes | Yes | Yes | Yes |
| Container Start | Yes | Yes | Yes | Yes | Yes | Yes |
| Date | Yes | Yes | Yes | Yes | Yes | Yes |
| Date/Time | Yes | Yes | Yes | Yes | Yes | Yes |
| Duration | Yes | Yes | Yes | Yes | No | Yes |
| Yes | Yes | Yes | Yes | Yes | Yes | |
| HTML | Yes | Yes | Yes | Yes | No | Yes |
| IP Address | Yes | Yes | Yes | Yes | Yes | Yes |
| Label | Yes | Yes | Yes | Yes | Yes | Yes |
| List Collector | Yes | Yes | Yes | Yes | No | Yes |
| Lookup Multiple Choice | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes |
| Lookup Select Box | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes |
| Custom | Yes | Yes | Yes | Yes (requires custom implementation) | No | No |
| Custom with Label | Yes | Yes | Yes | Yes (requires custom implementation) | No | No |
| Masked | Yes | Yes | Yes | Yes | No | Yes |
| Multi Line Text | Yes | Yes | Yes | Yes | Yes | Yes |
| Multiple Choice | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes |
| Numeric Scale | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes |
| Reference | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes |
| Requested For | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications and advanced reference qualifier) | Yes |
| Rich Text Label | Yes | Yes | Yes | Yes | Yes | Yes |
| Select Box | Yes | Yes | Yes | Yes (Without pricing implications) | Yes (Without pricing implications) | Yes |
| Single Line Text | Yes | Yes | Yes | Yes | Yes | Yes |
| UI Page | Yes | No | No | Ignored or skipped | No | No |
| URL | Yes | Yes | Yes | Yes | Yes | Yes |
| Wide Single Line Text | Yes | Yes | Yes | Yes | Yes | Yes |
| Yes / No | Yes | Yes | Yes | Yes | Yes | Yes |