Add a catalog item to the shopping cart

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 5분

    • Add a catalog item or order guide to the shopping cart to store at one place and checkout.

    시작하기 전에

    Role required: requester

    프로시저

    1. Navigate to All > Service Portal > Service Portal Home.
      The Service Portal homepage is displayed.
    2. Select a catalog item or order guide from Service Catalog.
    3. Click the Add to Cart icon (Icon to add to cart) in the Ordering widget.
      주:
      • You can add the same item to the cart multiple times. Every time you add an item to the cart, a new instance of the item is created.
      • The cart information is automatically updated in all open tabs or windows.
    4. Click View Cart from the confirmation message or the Cart menu option on the main navigation bar.
      The cart details page is displayed.
    5. To navigate to any cart item page, click the image or name of an item in the cart details page.
      주:
      This step does not open a new instance of the item, but the instance that is in the cart, where you can edit the details.
    6. If required, edit the quantity of items.
    7. To remove an item from the cart, click the Remove Item icon (Icon to remove item).
    8. To navigate to the Service Catalog landing page, click Continue Shopping.
    9. To clear the cart, click Clear Cart.
    10. To create a bundle from the cart:
      1. Click Save as Bundle.
      2. In the Create New Bundle window, specify the Bundle Name and select the items that you want to include.
      3. Click Save.
      주:
      When you create a bundle from the cart, which includes an order guide, the association of the items to the order guide is lost.
    11. To add a saved bundle to the cart, open the bundle from the My Saved Bundles section and click Add to Cart.
    12. To replace the cart items with a saved bundle, open the bundle from the My Saved Bundles section and click Replace Cart.
    13. Click Proceed to Checkout.
      The Order Confirmation window is displayed.
    14. From the Request for list, select the user for whom you are requesting.
      주:
      • By default, the user who is logged in is selected in this list.
      • The User [sys_user] table columns specified in the Additional columns for the “request for” Service Catalog widget. Choose fields in the sys_user table. Must be semicolon separated (glide.sc.request_for.columns) Service Catalog property are displayed in the Request for list and you can search for a user by the specified columns.
      • You can provide additional widget options to control the Request for default value. For example:
        "requested_for_id": { 
"value": "62826bf03710200044e0bfc8bcbe5df1" 
}, 
"requested_for_display": { 
"value": "Abel Tuter" 
}
    15. If required, specify the Delivery Information and Special instructions.
    16. To add one or more attachments for the cart, click the add attachments icon (add attachment icon).

      You can browse and choose the files, drag the files, or copy and paste them in the Add attachments window.

    17. Click Checkout.

      The corresponding request is displayed in the Order Status page with the request number, estimated delivery date for the entire order, price, and the order status of individual ordered items.

      주:
      • Use the instance options on the Order Status page to display the pre-defined columns.
      • You can display either the RITM number or the name of the catalog item. By default, the name of the catalog item is displayed.