Configure the Service Graph Connector for Netskope

The guided setup for the Service Graph Connector for Netskope provides an organized sequence of tasks to configure the integration on your ServiceNow AI Platform instance.

시작하기 전에

To use this Service Graph Connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview for your subscription, for managed IT resources that are created or modified in the CMDB by this Service Graph Connector, but that aren’t yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

Dependencies and requirements:

• The Integration Commons for CMDB store app, which is automatically installed.
• The CMDB CI Class Models store app store app, which is automatically installed.
• Discovery Core plugin (com.snc.discovery.core), which is automatically installed by Discovery.
• The ITOM Discovery License plugin (com.snc.itom.discovery.license). You must activate this plugin.
• ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
• Guided Setup (com.sn.ads.setup).
• Data Stream (com.glide.hub.action_type.datastream).
• ITOM Patterns.

Roles required:

• Netskope Role - Viewer
• ServiceNow AI Platform® Role - admin

프로시저

1. Navigate to Service Graph Connectors > Netskope > Setup.
2. On the Home page, select Continue.
3. On the Experience page, select the Best Experience from it.
4. On the Service Graph Connector for Netskope page in the Configure the connection page, select the Configure Netskope Authentication Credentials task and follow these steps:
   1. In the API Key field, enter your Netskope API Key and update the credential record.
   2. Select the Mark as Complete checkbox and select Continue.
5. In the Configure Netskope HTTP Connection task follow these steps:
   1. Add the Netskope base URL (Uniform Resource Locator).
   2. Select the Mark as Complete checkbox and select Continue.
6. In the Test Connection task follow these steps:
   1. Select the Test Connection link.

      The Status code field displays 200 if the connection is successful.

   2. Select the Mark as Complete checkbox and select Continue.
7. 옵션: To create another connection, select the Update Data Source Access section and follow these steps:
   1. Give permission to create and update the data source.
   2. Select the Mark as Complete checkbox and select Continue.
   3. Give permission to create and update the Scheduled Import Sets.
   4. Select the Mark as Complete checkbox and select Continue.
   5. Clear the cache with the code snippet mentioned previously using Scripts-Background.
   6. Select the Mark as Complete checkbox and select Continue.
   7. Add a new connection by clicking the link.
   8. After you add a new connection, select the Mark as Complete checkbox and select Continue.
   9. Select the new connection record and select the Test Connection link.

      The Status code field displays 200 if the connection is successful.

   10. Select the Mark as Complete checkbox and select Continue.
8. Fill out the fields on the Scheduled Data Import form:

   Field	Description
   Name	Name of the scheduled job.
   Data source	Data source record that defines the data to import, for example, SG-Netskope-Client.
   Run as	Option to run the scheduled job with the credentials of the specified user.
   Active	Option to activate the scheduled job. Select this option.
   Concurrent Import	Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
   Partition Method	Partition method for the concurrent import set. Select Custom Size.
   Partition Size	Import set size for early scheduling. Set 1000 as a value.
   Execute pre-import script	Option to specify a script to run before the import is performed. Leave this field with its default setting.
   Execute post-import script	Option to specify a script to run after the import is performed. Leave this field with its default setting.
   Application	Application that contains this scheduled job.
   Run	Frequency of running the import.
   Conditional	Conditions under which this job is executed.

9. Click Execute Now.
10. In the Help task bar, select Mark as Complete and select Continue.