Configure Now Assist Skills for potential gaps

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The Potential Gaps also known as the knowledge gaps feature identifies missing knowledge articles. This functionality is available only when the Knowledge Gaps skill is activated in Now Assist Admin. Configuring this skill is necessary when working with gaps.

    시작하기 전에

    Role required: admin

    프로시저

    1. Navigate to All > Now Assist Admin > Now Assist Skills > Platform > Knowledge.
    2. From the set of knowledge gap skills, you can enable or disable the following skills:
      • You can activate or deactivate the Knowledge gaps identification (ITSM) skill.
      • You can activate or deactivate the Knowledge gaps identification (CSM) skill.
      Verify that the skills display an Active or Deactivated status according to your selection.

      Once the skills are activated, you can view the gap recommendations on the Knowledge Center home page.