Virtual Agent render type

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • A catalog item can be rendered in Virtual Agent as a conversation, window, or pop-up.

    Catalog item request using a conversation render type

    A user can submit a request in the conversation mode (by answering the questions in line).
    Virtual Agent rendered as a conversation

    Catalog item request using a pop-up render type

    A user can submit a catalog item request as a pop-up for items, which are not conversational. In a pop-up, Virtual Agent provides a link for the user to submit the request in a pop-up without navigating to a new tab. A non-conversational catalog item can be rendered as a pop-up only if it does not have any Custom, Custom with label, or UI Page variables.
    주:
    If you do not want to render your Virtual Agent conversation as a pop-up, set the glide.sc.va.render_type.legacy property to true, which renders all non-conversational catalog items in the configured portal in a new tab.
    Virtual Agent rendered as a popup

    Catalog item request using a window render type

    A user can submit a catalog item request in a window. In a window, Virtual Agent provides a link for the user to submit the request in the Service Portal defined in the sn_itsm_va.com.snc.itsm.virtualagent.portal_url property. A non-conversational item is rendered as a window if it has a Custom, Custom with label, or UI Page variable.

    A catalog item is rendered as a window if it is of the following types:
    • Content Item
    • Order Guide
    • Wizard Launcher
    • Standard Change Template
    Virtual Agent rendered as a window