Managing financials for your projects
Summarize
Summary of Managing financials for your projects
This feature enables ServiceNow customers to comprehensively manage and analyze the financials of their projects within Project Workspace. It supports budget management, cost planning, expense tracking, labor cost generation, and benefit planning. Users can create financial baselines to capture snapshots of financial data and compare project performance over time. The financials view consolidates planned and actual costs, providing actionable insights for project and portfolio managers.
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Key Features
- Cost Management: Create, edit, and reforecast cost plans; associate expense lines to reflect actuals; generate labor costs; and track finances across parent and sub-projects with consolidated views.
- Multicurrency Support: Manage financials in both functional and investment currencies, enabling global organizations to handle projects planned and executed in different currencies with real-time conversions.
- Display Modes: Multiple financial display options such as Forecast, Budget vs Forecast, Budget Allocation (for funding roles), Planned vs Actual, and Planned-only views tailored to user roles and needs.
- Financial Baselines: Create on-demand or scheduled baselines to capture financial snapshots, compare baselines to analyze variances in costs and benefits, and track investment currency values.
- Budget Allocation and Lean Budgeting: Portfolio managers can allocate, approve, and manage budgets with detailed breakdowns by fiscal period and cost types, using data-aware distribution logic prioritizing actuals and planned costs.
- Benefit Plans: Manage both monetary and non-monetary benefit plans within the same interface as cost plans, facilitating comprehensive financial and value tracking.
- Simple Financials: Enter preliminary high-level planned costs and benefits without detailed cost plans, then capture baselines and reforecast as projects progress.
- Export Capabilities: Export financial data and baseline comparisons as Excel or CSV files for stakeholder review and reporting.
Practical Application for ServiceNow Customers
Project and portfolio managers gain enhanced visibility and control over financial planning and tracking, enabling them to:
- Track and compare planned, forecasted, and actual costs with flexible display modes according to role and need.
- Manage budgets proactively with lean budgeting for short cycles and detailed approval workflows.
- Utilize multicurrency capabilities to handle multinational projects with ease, ensuring financial accuracy across currencies.
- Create and compare baselines to monitor financial performance and variances over time, supporting informed decision-making.
- Integrate cost and benefit plans for a holistic view of project financials and value realization.
- Export financial data to share insights and reports with stakeholders efficiently.
Important Notes
- Multicurrency requires installation of the PPM Standard Multicurrency plugin and activation of a scheduled job.
- Investment currency cannot be changed once financial records exist for a planning item.
- Budget allocation display modes and features require enabling specific properties and may need scheduled jobs for migration to Next Experience.
- Comparison of financial baselines with multicurrency is currently not supported.
Manage budget, cost plans as forecasts, actual expenses as expense lines, and generate labor costs. Create financial baselines, and view, analyze, and compare the financial performance of your projects at required cadence in Project Workspace.
The comprehensive financials view helps you to understand planned and actual costs for the selected item. These costs include Forecast (previously EAC - Estimate At Completion), Remaining Estimates (previously ETC - Estimate To Completion), Actual (previously Actuals to date), and so on. You can manage cost plans and associate the expense lines and process them to reflect the actuals for a planning item.
Export the financials data from Costs and benefits or Baseline comparison view as Microsoft Excel or a CSV file . Share this file with your stakeholders to review the financial performance of your projects and portfolio.
Cost view
Forecast your planned costs, create, and manage cost plans and expense lines to track the financial performance of your projects, review the latest costs and actuals.
- As a Project Manager, you have the enhanced visibility and ability to manage the financial data across multiple project levels. Cost view of financials shows cost plans and expense lines from sub-projects, allowing you to track the finances.
- The parent project widgets display the consolidated values of forecasted costs and expenses.
- Identify and manage costs using the Project/Demand column for any sub project or demand directly from Cost view of the parent planning item.
- Re-forecast all the cost plan values for future fiscal periods by double-clicking to edit the value in the least time scale view, either by month or by period.
- Manage cost plans for your projects. For more information, see Add, edit, or delete cost plans.
- Add or edit expense lines for your projects to record any planned or unplanned expenses. For more information, see Add or edit expense lines.
- Generate labor costs for the fiscal period. For more information, see Generate labor costs.
- Create and compare baselines to capture the financial snapshot of your projects. For more information, see Create and compare financial baselines for your projects.
- Configure widgets to get a high-level overview of the financial data for your planning item.
- All financial details from sub-projects will be aggregated and displayed in the parent project's cost plans and widgets.
Multicurrency
The multicurrency feature enables you to manage the financials of your planning items in two different currencies, Functional currency and Investment currency. Functional currency is typically defined by the admin based as the primary currency that is used for planning, budgeting, and tracking the financials of your planning items.
- Ability to select the Investment currency.
- Track the planned and actual expenses.
- Allocate and manage the budget.
- View simple financials data.
Using this feature, you can work on financial reporting at global level and see the real-time currency conversions of your financial records.
Organizations operation at global or multinational level, the work is planned and financed at one location and executed at a different location. Each might use a different currency from what was used in the planning phase, multicurrency makes it easy to manage and track your planning items using any currency.
You can monitor and track the financials in one currency, and capture the costs in a different currency.
Using multicurrency, you can see all the costs in the currency you choose for the planning item, instead of restricting to use Functional currency defined in your locale. For more information on how to choose investment currency of your planning items, see Configure multicurrency for projects.
Display modes
- Forecast
- Budget vs forecast
- Planned vs actual
- Planned
| Mode | Value |
|---|---|
| Forecast | View Actuals, Remaining estimates, and Forecast for the entire scope of the planning items. Use the time scale to view the actuals for the past fiscal periods and planned costs for the current and future fiscal periods. |
| Budget vs forecast | View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, you can:
|
| Budget allocation (funding role) | View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, funding users can:
|
| Planned vs actual | Compare the planned costs with actual expense for the past and current fiscal periods, and view planned costs for the future fiscal periods. |
| Planned | View only planned costs for the full range and manage the planned costs using the inline editing feature. |
- If you don’t see the Budget allocation or Budget vs forecast display options, enable the budget allocation property and configure the budget attribute at instance level.
- To work on budget allocation using the Next Experience, Activate a scheduled job to migrate budget to Next Experience.
| User role | Default mode | Role-level access |
|---|---|---|
| it_portfolio_manager | Budget Allocation | Allocate and approve budget, manage cost plans and expenses lines. |
| it_project_manager | Forecast | Manage cost plans and expense lines. |
| business_stakeholder | Forecast | View financial data. |
Baseline view
Financial baselines now capture the investment currency for customers using multicurrency.
- Investment currency
- Total planned cost
- Planned benefit
- Planned return
- Budget cost
- Planned cost
- Actual cost
- Planned benefit
- Actual benefit
- Total budget
- Capex, Opex, and breakdown of these fields
- Benefits, and so on
The baselines comparison view helps you to understand the variances between the two baselines.
- Two dedicated widgets for each baseline displaying the EAC.
- The third widget displays the total variance between the EAC values of the selected baselines.
- The fourth widget displays the top three variances contributing to the overall variance by cost type.
When you compare baselines, you get the list of cost plans with their associated costs types and EAC at full scope. You also get a breakdown view of actual expenses and planned costs.
- Use the Time scale option to view the comparison breakdown view at monthly, quarter, and yearly levels.
- Select Time scope to filter fiscal periods, data in the widgets, and the comparison table.
Let's take an example of the comparison view of two baselines: 2023-10-01, Baseline A, and Current Financials, Baseline B.
How actuals, planned, and EAC are compared between two baselines captured at different timestamps
For a selected baseline, based on the creation date, the table shows Actuals values for the past fiscal periods from the created date . It also shows Planned values for the current and future fiscal periods.
- The baseline comparison view show Actuals vs Actuals columns from July 2023 to September 2023.
- Planned vs Actuals for October 2023 and November 2023.
- Planned vs Planned from December 2023 to June 2024.
Budget allocation
Portfolio managers can manage and approve the budget for projects. The approved budget helps project managers to plan and meet the expenses to execute work.
Choose the cost type as the attribute to allocate and approve the budget for individual cost types such as labor, non-labor.
Project managers can view the approved budget at the required time scale by switching to the Budget vs planned display mode. As the work progresses and the actuals are captured, you can compare the budget and actual costs using Budget vs planned display mode . You can also reforecast the planned costs where the actuals exceed the budget using the inline edit feature at the required time scale.
Product managers can compare the latest cost with the approved budget by Capex or Opex, cost types, for the required time scale at monthly, quarterly, or yearly level. The comparison view provides insights to Product managers to locate any variance at expense type or cost type, and at which fiscal period. Product manager can leverage this information to request for additional budget from the Portfolio manager.
The budget allocation approach introduces data‑aware budget distribution, prioritizing actuals for completed periods and planned costs for future periods. The system uses different distribution strategies depending on whether actuals or Estimate at Completion (EAC) values are available. It also depends on whether the fiscal period falls in the past, present, or future.
- Past fiscal periods that have already ended.
- If actuals exist, the budget is distributed proportionally to actual spending. If the total budget amount equals the total actuals, the distribution exactly matches the actual values.
- If there are no actuals, the budget is distributed evenly across the past fiscal periods.
- The current fiscal year is like a mid‑year scenario where both past and future fiscal periods are available.
- For past or completed fiscal periods, the system distributes the budget proportionally matching the actual expenses. If there are no actual expenses, budget is allocated as zero (0).
- If planned costs exists for the current and future fiscal periods the remaining budget is distributed proportionally based on the planned costs.
- If planned costs doesn't exists for the current and future fiscal periods, budget is distributed evenly across the fiscal periods.
- Future fiscal periods
- If planned costs exists, the remaining budget is distributed proportionally based on planned costs.
- If planned costs doesn't exists, the remaining budget is distributed evenly across the remaining fiscal periods.
| Fiscal periods | Available financial data | Distribution method |
|---|---|---|
| Past fiscal | Actual expenses | Proportional to actuals |
| Past fiscal | No financial records | No budget allocation |
| Current year – past fiscals | Actual expenses | Allocate budget proportionate to actual values |
| Current year – remaining months | Planned costs exists | Allocate budget proportionate to planned costs |
| Current year – remaining months | No planned costs | Even distribution |
| Future fiscal periods | Planned costs exists | Allocate budget proportionate to planned costs |
| Future fiscal periods | No financial records | Even distribution |
Benefit plans
Monetary benefit plans capture potential benefits accrued while executing a planning item. Non-monetary benefit plans capture the potential non-financial benefits accrued while executing a planning item. You can create and manage monetary benefit plans and non-monetary benefit plans to capture the potential benefits of your planning items.
Instead of switching between the financials record page and benefit plan tabs, you have one experience to manage cost and benefit plans from the Cost and benefits view. You can also leverage the new financials experience with the side panel and grids for quick forecasting and tracking of monetary benefit plans.
Simple financials
Simple financials gives you the ability to enter the preliminary high-level planned capex, opex, benefit, and so on from the Details page. This is done without capturing the cost plans from the Cost view. You can update the simple financials values as required until you have the planned and actual costs captured.
- Reforecast simple financials and compare the by selecting the Current Financials from the list of baselines.
- Capture the planned and actual expenses as the project progresses and compare any financial baseline with simple financials baseline to track the financial performance of the project.