Importing issues and sprints from Jira to Agile Development 2.0

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Importing issues and sprints from Jira to Agile Development 2.0

    This functionality enables ServiceNow customers to import existing issues and sprints from Jira into Agile Development 2.0, facilitating seamless synchronization and management of Agile work across both platforms. You can import Jira issues as stories and epics, and Jira sprint data as sprints in Agile Development 2.0. Once imported, updates to epics, stories, and sprints synchronize automatically between Jira and Agile Development 2.0, ensuring consistent data and collaboration.

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    Key Features

    • Importing Issues: From version 2.0.1, issues from Jira projects can be imported directly after discovering Jira projects, even without creating team integration settings. However, imported issues initially lack assignment groups in Agile Development 2.0 and require manual assignment unless team integration settings are configured to automate this.
    • Importing Sprints: Sprints can be imported from Jira boards only if those boards have team integration settings linking them to Agile Development 2.0 assignment groups. Only sprints that have started in Jira and are either completed or current are imported. This allows Agile Development 2.0 to accurately track sprint progress.
    • Team Integration Settings: These settings associate Jira projects and boards with Agile Development 2.0 assignment groups to enable bidirectional synchronization of issues and sprints. Associating a Jira project allows import/export and updates of stories and epics, while associating a Jira board enables import and synchronization of completed and current sprints.

    Practical Use

    • To ensure imported Jira issues are automatically assigned in Agile Development 2.0, create team integration settings that link Jira projects to assignment groups before importing.
    • To import sprints and track their progress in Agile Development 2.0, ensure the Jira board has team integration settings associating it with an assignment group and that the sprints have started in Jira.
    • After import, updates to issues and sprints are synchronized, enabling users to manage Agile work effectively across both Jira and Agile Development 2.0.

    Understand the process of importing existing issues and sprints from Jira to Agile Development 2.0.

    You can import existing issues from Jira projects as stories and epics, and existing sprint data from Jira boards as sprints to Agile Development 2.0. After importing the available data, any updates that you make to the epic, story, or sprint records will be synchronized automatically in both Jira and Agile Development 2.0.

    Importing issues

    From version 2.0.1, you can proceed to import issues from a Jira project directly after discovering projects from Jira. You do not have to create team integration settings. However, the imported issues are not associated to any assignment group in Agile Development 2.0. You can manually assign these issues to an assignment group later.

    If you want your imported issues to be assigned to an assignment group automatically, you can create team integration settings for your Jira project. To do so, associate it to an Agile 2.0 assignment group and then proceed to import the issues. This setting ensures that any imported issues that belong to a Jira project are assigned to its associated assignment group.

    Importing sprints

    Importing sprint data from Jira boards require that the board has team integration settings that associate it to an Agile 2.0 assignment group. Sprint data of a Jira board is imported to its assignment group, only if these sprints have already started in Jira. Also, only the completed and current sprints of Jira are imported.

    Team integration settings

    From version 2.0.1, the Project Integration Settings module is available as Team Integration Settings. Team integration settings help you associate Jira projects and boards with Agile 2.0 assignment groups to facilitate the bidirectional synchronization of record updates.

    Associating a Jira project to an assignment group allows the following:
    • Enable import and export of all available stories and epics between this project and its associated group.
    • View any new stories and epics or updates made to the existing stories and epics in both Agile Development 2.0 and Jira.
    Associating a Jira board to an assignment group allows the following:
    • Import all completed and current sprints from this board into the associated group.
    • View any completed and current sprints or updates made to them in both Agile Development 2.0 and Jira.

    To understand the workflow of the import and export of issues between Agile Development 2.0 and Jira, see Importing and exporting issues between Agile Development 2.0 and Jira.