Exploring Demand Management
Summarize
Summary of Exploring Demand Management
Demand Management in ServiceNow enables organizations to evaluate ideas submitted via the Idea Portal or ideation module and convert feasible ideas into demands. It facilitates tracking these demands through their life cycle, including transitions to projects, enhancements, changes, or defects. The Next Experience for Demand Management offers an enhanced workspace with features such as Playbook, Docs, and configurable governance processes, providing improved value over the classic UI. New customers are encouraged to use this Next Experience, while existing customers can transition at their convenience, with their existing demands available automatically.
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Demand Management Workflow
Demands move through defined states: Draft, Submitted, Screening, Approved, and Completed. This structured workflow supports clear progression and management of demand records.
Key Features and Benefits
- Demand Workbench: A central interface for viewing and assessing approved ideas and demands, streamlining demand evaluation for Demand Managers.
- Lifecycle Tracking: Enables monitoring of an idea’s journey from conception through demand and into related projects or changes, ensuring visibility and control.
- Multicurrency Support: Allows managing and tracking demand financials using corporate, regional, or project-specific currencies, aiding in accurate financial oversight.
- Stakeholder Registry: Automatically populates stakeholder lists when creating demands or projects by adding users to the registry, enhancing communication and collaboration.
- Predictive Intelligence: Utilizes machine learning to suggest similar demands during demand creation, improving efficiency and decision-making.
- AI Skills Integration: Powered by ServiceNow Otto for Strategic Portfolio Management, AI skills provide insights into demand details and related records, supporting better planning and informed decisions.
Practical Implications for ServiceNow Customers
By leveraging Demand Management, customers can streamline how ideas are evaluated and converted into actionable demands, maintain clear oversight of demand progress and financials, and engage stakeholders effectively. The Next Experience workspace enhances usability and governance flexibility, while AI-driven capabilities accelerate demand analysis and planning efficiency. This comprehensive approach supports strategic portfolio management and helps align demand efforts with organizational goals.
Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.
Demand Management overview
In Demand Management assess the ideas submitted through the Idea Portal or ideation module and promote the feasible ideas to demands. Track the progress of an accepted idea as it moves through the demand life cycle (idea to a demand, to a project, enhancement, change, or defect).
Demands are available in the Next Experience for Demand Management. For more information, see Next Experience for Demand Management.
The workspace provides additional value beyond the legacy experience, including Playbook, Docs, and the ability to define different governance processes using playbooks.
- New customers: Use Next Experience for Demand Management to create and manage your demands.
- Existing customers: If you already have demands in the classic UI, you can continue using it. However, we recommend moving to the Next Experience for Demand Management, as your existing demands are automatically available there.
Demand Management workflow
In demand management, a demand can be in any of the following states.
The demand states are Draft, Submitted, Screening, Approved, and Completed. For more information, see Use Demand Management.
Demand Management benefits
| Benefit | Feature | Users |
|---|---|---|
| View and assess ideas that have been approved to be demands in a central location. | Demand workbench | Demand Manager |
| Track the progress of an accepted idea as it moves through the demand life cycle (idea to a demand, to a project, enhancement, change, or defect). | ||
| Manage and track the financials of your demands in corporate, regional currency, or the same currency that you want to use for managing the project | Multicurrency in Demand Management | Demand Manager |
| Add users to the stakeholder registry so that demand and project management can automatically populate the stakeholder list when a user creates a demand or project. | Populate the stakeholder registry | Demand Manager |