Agile 2.0 Team Dashboard

  • Release version: Zurich
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of Agile 2.0 Team Dashboard

    The Agile 2.0 Team Dashboard in ServiceNow provides a comprehensive visualization of a team's progress on stories over a specified period. It helps teams monitor work item states, analyze sprint performance, track team member details, and assess cycle times. This dashboard supports sprint planning by offering insights into team predictability and capacity, enabling better management and forecasting of Agile projects.

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    To access the dashboard, navigate to All > Agile Development > Dashboards and select Agile 2.0 Team Dashboard.

    Key Features

    • Work Item Progress Tab: Visualizes active stories by their current state, time spent in each state, and average cycle time trends to help track story progress and bottlenecks.
    • Sprint Performance Tab: Displays velocity history, sprint variance, and velocity by workload type, assisting teams in understanding how well they meet commitments and how workload types affect velocity over time.
    • Team Members Tab: Lists all team members, providing visibility into the team composition.
    • Cycle Time Tab: Presents a bubble chart illustrating the time each story took from in-progress to completion, weighted by story points, allowing teams to identify delays and areas for process improvement.

    Practical Insights for ServiceNow Customers

    • Role-Based Access: Scrum team members with the scrumuser role can leverage this dashboard to gain detailed insights into team progress, sprint performance, and story cycle times.
    • Data Visualizations: Various chart types (bar, stacked bar, line, bubble) enable clear analysis of story states, velocity trends, sprint variance, and cycle times.
    • Upgrade Guidance: Existing customers upgrading from earlier versions should install the latest dashboard from the Solution Library to access enhanced layouts and new visualizations such as Velocity History and Story Cycle Time.
    • Widget Management: To avoid duplicate team member listings after upgrades, remove the redundant widget from the Work Item Progress tab as needed.

    Benefits

    • Improved visibility into team workload and progress against sprint commitments.
    • Ability to analyze cycle times and identify delays for continuous improvement.
    • Insights into sprint velocity trends and workload distribution to support better sprint planning.
    • Comprehensive team member overview aiding resource management.

    Team Dashboard provides a visualization of the team's progress on stories over a given period. It provides team predictability charts and helps you plan the team's capacity for the upcoming sprints. In addition, it provides details of all the team members.

    Navigate to All > Agile Development > Dashboards and select Agile 2.0 Team Dashboard.

    Figure 1. Work item progress tab
    Team work item progress
    Figure 2. Sprint Performance tab
    Sprint Variance tab
    Figure 3. Team Members tab
    Agile team members
    Figure 4. Cycle Time tab
    Agile team Cycle Time

    End user and roles

    Table 1. End user goal with required role and benefits
    End user and goal Required role Benefits

    Team member: Needs visibility into team's predictability and progress in completing stories

    scrum_user

    • View progress of the team by work items
    • Analyze the time taken for stories to move from one state to another
    • Analyze sprint performance of the team
    • Analyze trends in sprint variance of the team comparing completed work to expected capacity and committed work

    Indicators

    Scrum: Scrum: Average Story State Duration

    Generates data that is displayed in the Average Cycle Time per State report.

    Scrum: Story State Duration

    Generates data that is displayed in the Time in State report.

    Scrum: Total stories in a sprint

    Generated data that is displayed in the Active Stories by State report.

    Breakdowns

    • Scrum: Group
    • Scrum: State

    Data visualizations

    The Team Dashboard reports are segregated into the following three tabs:
    • Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
    • Sprint Performance: Reports of Velocity History and Sprint Variance
    • Team Members: List of all the members of the team
      Note:
      For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.
    If you are upgrading from version 1.0.2 or earlier of Performance Analytics Content Pack for Agile 2.0, then install this dashboard from Solution Library to upgrade its layout and access the following visualizations:
    • Velocity History
    • Velocity by Type
    • Sprint Variance
    • Story Cycle Time
    For more information, see Upgrading the layout of Agile 2.0 dashboards.
    Table 2. Work item progress
    Title Type Description

    Active Stories by State

    Bar chart

    View the total number of stories in each state of a story, for example, testing, work in progress, and testing.

    Time in State

    Stacked bar chart

    View the time in hours that the team spends in each state of a story.

    Average Cycle Time per State

    Line chart

    View how the work in progress is trending over time and what are the most significant cycle times.

    Table 3. Sprint Performance
    Title Type Description

    Velocity History

    Bar chart

    Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments.

    The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference:
    • Team Capacity: Indicates the team capacity (in story points) for the sprint.
    • Committed Story Points: Indicates the number of story points committed by the team for the sprint.
    • Completed Story Points: Indicates the number of story points completed by the team for the sprint.
    • Average Completed Points: Indicates the average number of story points completed by the team for the sprint.
    • Linear (Actual): Indicates if the amount of completed work is trending up, trending down, or relatively stable over sprints.
    Velocity by Type

    Stacked bar chart

    Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload.

    The bar charts have two stacks that show the sum of the story points of the following types of completed stories:
    • Regular stories
    • Stories added to the unified backlog from the items in the triage board

    Clicking any bar would take you to its corresponding sprint details.

    Data displayed in this report is of the past 10 sprints with the earliest sprint on the left.

    Note:
    This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard.

    Sprint Variance

    Bar chart

    Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints.

    The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference:
    • Completed to Capacity: Indicates the percentage of completed work compared to the expected capacity for the sprint.
    • Completed to Committed: Indicates the percentage of completed work compared to the committed work of the team for the sprint.
    Table 4. Team Members
    Title Type Description
    Team Members List

    View the details of all team members.

    Table 5. Cycle Time
    Title Type Description
    Story Cycle Time Bubble chart

    Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion.

    Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points.

    You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons so that you can chart an action plan to reduce the team's cycle time in the future.

    Hovering your mouse cursor over a bubble displays the following details about that story:
    • Story points
    • Date the story is moved to completion
    • Total cycle time (in days) of the story
    • Number of days that the story was in the Work in progress state
    • Number of days that the story was in the Ready for testing state
    • Number of days that the story was in the Testing state

    From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states.

    If there are too many stories at any area of the chart and the bubbles appear crowded on the report, you can zoom in that particular area of the report for a clearer view.

    Cycle Time Zoom

    Note:
    The stories shown in this chart are the ones that the team has completed in the past 30 days.