Domain separation and Strategic Planning

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Domain separation and Strategic Planning

    Domain separation in Strategic Planning allows you to logically separate data, processes, and administrative tasks into distinct domains within your ServiceNow instance. This enables controlled access, ensuring users only see and interact with data relevant to their domain. It supports multi-tenant environments by isolating data such as lenses, portfolio plans, planning items, and roadmaps based on domain access.

    Show full answer Show less

    Key Features

    • Data Isolation: Lens, portfolio plans, planning items, and roadmaps are domain separated and visible only to authorized users within their domains.
    • Comprehensive Domain Support: Domain separation applies at runtime across the user interface, cache keys, reporting, rollups, and aggregations.
    • Instance Owner Setup: The instance owner is responsible for configuring the application to support multiple tenants and domain separation.
    • Support Level: Basic support is provided for domain separation within Strategic Planning.
    • Domain-Separated Tables: All tables installed with Strategic Planning support domain separation, ensuring consistent data segregation.

    Key Outcomes

    • Improved Data Security and Privacy: Users access only their domain’s data, helping maintain privacy and compliance in multi-tenant or segmented organizational environments.
    • Optimized Multi-Tenant Use Cases: For example, service providers can respond to tenant-specific messages with confidence that responses remain visible only within the appropriate domain.
    • Streamlined Strategic Planning Management: Enables logically organized strategic planning artifacts aligned with organizational or tenant boundaries.

    Domain separation is supported for Strategic Planning. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    Support level: Basic

    • Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
    • The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
    • The owner of the instance must set up the application to function across multiple tenants.

    Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.

    For more information on support levels, see Application support for domain separation.

    Overview of domain separation in Strategic Planning

    You can create lens, portfolio plans, planning items, and roadmaps in different domains.

    How domain separation works in Strategic Planning

    After you enable domain separation on your ServiceNow instance, the data of Strategic Planning is automatically domain separated. So, the data of lens, portfolio plans, planning items, and roadmap configuration for different domains is visible to only those users who have access to these domains.

    Domain separated tables in Strategic Planning

    All the tables installed with Strategic Planning support domain separation. For a complete list of tables, see Components installed with Strategic Planning Workspace.