Board views in CWM

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Board views in CWM

    Board views in Collaborative Work Management (CWM) enable ServiceNow customers to create, customize, and switch between different display preferences on Boards. These preferences include column display, sorting, filtering, and view modes such as Kanban vertical lanes. The feature supports saving views as personal or shared, allowing consistent and efficient data visualization tailored to specific audiences or purposes.

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    Key Features

    • Personal and Shared Views: Personal views ("My views") are private to the user, allowing multiple custom configurations saved under the user’s name. Shared views are accessible to all Board or Space members, enabling a unified experience for teams. Note that shared views cannot be created in personal Spaces ("My Space").
    • Multiple Views per Board: Customers can create several views for a single Board, each customized for different workflows or audiences, making it easy to switch without reconfiguring display settings each time.
    • View Modes: Supports List, Gantt, and Kanban views to manage and visualize work according to team workflow preferences.
    • Persistence of Preferences: The last visited view on a Board is saved as a user preference and is automatically selected on reload, enhancing usability.
    • Templates Integration: Shared views are included when saving a Board as a template, ensuring consistent configurations across deployments.

    Key Outcomes

    • Streamlined workflow personalization by saving and quickly switching between multiple Board views.
    • Improved team collaboration through shared views that provide a consistent display experience for all members.
    • Efficient adaptation to changing processes by allowing updates to existing views anytime.
    • Clean and relevant Board views maintained by the ability to delete outdated or unnecessary custom views.

    Create, customize, and switch seamlessly between Board display preferences such as column display, sorting, and filtering based on the audience and purpose in Collaborative Work Management (CWM).

    With Board views, you can save your preferred data views or create shared views to ensure a consistent experience across sessions and for the entire team. Saved preferences include column display, column order, sorting, filters, view mode display, Kanban vertical lane selection.

    You can create multiple views for Board display personalization and come back to the view of your choice, without having to rearrange columns on the Board every time. The following are some more advantages of Board views:
    • Save Board display preferences as personal or shared views.
    • Create shared views for the team so that all the team members consuming the data have the same experience.
    • Create multiple views for the same Board so that you can display data in a way that is fit for your audience.
    • Quickly switch between views to avoid manually updating display preferences each time the audience is changed.
    • Update the view preferences anytime to adapt to changing processes.
    Board views in CWM can be classified as personal and shared:
    My views

    The Board display settings that are personal to you and are only available for you to access are grouped into My views. You can create multiple personal views and switch between them depending on your workflow patterns.

    Any display personalization settings that you have already applied to your Boards before upgrading to CWM version 4.0.1 are saved as your personal view, with the name <Your name>'s view.

    Shared views

    Shared views are available to all members that have access to the Board or Space. You can create multiple shared views for a Board so that each type of audience has a view that is customized for them.

    Note:
    Shared views cannot be created in My Space because it's your personal Space.

    When you save a Board with shared views as a template, the shared views are also saved as part of the template. For more information on templates, see Templates in CWM for Boards and Docs.

    The view that you last visited for a Board is saved as your user preference and is selected the next time you reload the Board.

    Use the following sections to learn more on how to make the most out of Board views and their customizations for your team.