Set up CMDB success advisor for HAM

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Use the CMDB success advisor application to configure and manage the CMDB success advisor for Hardware Asset Management (HAM).

    Plugins and dependencies

    Review the CMDB success advisor application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Set up overview

    1. Manage opt in HAM resource categories.

      Opt in to Hardware Asset Management (HAM) license resource categories to make the corresponding model categories available for selection in CMDB success advisor for HAM.

    2. Get started with CMDB success advisor setup for HAM.

      Set up your HAM specific advisor dashboard by selecting model categories to define the HAM advisor scope.

    3. Manage HAM advisor scope in CMDB success advisor.

      After completing the initial setup, you can continue to improve your CMDB data quality by adjusting model category selection for your current HAM goals.