Exploring Service Catalog

You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.

Service Catalog overview

You can set up one or more service catalogs and provide self-service opportunities. Organize your catalog offerings by using the ability to publish multiple catalogs targeted to specific audiences.

• Catalog Builder overview
  The Catalog Builder experience enables you to delegate the creation and maintenance of catalog items.
• Types of catalog items
  Service Catalog offers a few types of catalog items.
• Service Catalog for managers and end users
  Every user with a login can view and order items from the Service Catalog from departments within your organization. These catalog items can include goods, services, and information.
• Service Catalog items
  The overall catalog is made up of a collection of discrete catalog items.