Knowledge Management Service Portal article view page features
The knowledge article view page in Knowledge Management Service Portal displays the knowledge article details, including the article number, short description, and article content. You can also give feedback or comment on an article.
| UI component | Description |
|---|---|
| Breadcrumb | View which knowledge base the knowledge article is in. |
| Header | View the knowledge article number. |
| Subscribed | Click Subscribe to subscribe to the knowledge article. Unsubscribe by clicking Unsubscribe. |
Actions  |
Edit the knowledge article or flag an article that contains incorrect or
inappropriate content. To edit the article, you must have contribute access to the
knowledge article. Remarque :
The flagged comment appears in the comment section without
reloading the page. If the article was created using Microsoft Word, download the article as a Microsoft Word document to your computer by clicking Download as Word. This option appears only when the article was originally created using Microsoft Word and the system administrator has enabled the sn_km_word.glide.knowman.enable_document_download property. |
| Article title | View the short description of the article as the title of the article. |
| Language list | Select a language for the selected article. This field appears if the translations of the knowledge article in other languages are available. |
| Knowledge article content | View the text and images of the knowledge article. View who authored the article and when as well as the number of views (including multiple views from the same user) the article has. |
| Copy Permalink | Click Copy Permalink to copy the URL of the latest article version to the clipboard. Remarque : The version of the article that loads for the user using the permalink depends on their level of
access to the article. Users with view access will see the most recent published version. Users with contribute access will see the most recent version of the article, even if it is a draft. |
| Helpful? | Provide feedback on an article by marking it as helpful or not. View a percentage value of how many other users found the article helpful. |
| Rate this article | Rate a knowledge article. |
| Click here to comment to this article | Add a comment to an article |
| Attachments | View a list of article attachments if the Display Attachment field for the article is enabled. |
| Related Items | View a list of catalog items mapped to the article. The section appears only when the related catalog items are available for the selected article. |
| Related Articles | View a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the section. The section appears only when the related articles are available for the selected article. |
| Affected Products | View a list of which products were affected. |
| Most Recent tasks | View a list of tasks, such as incidents, cases, problems, and so on, recently associated with the article. |
| Most Useful | View a list of knowledge articles that users found most useful. |
| Search bar | Use the search bar to start a new search. The search is executed in the current portal where you are viewing the article. |
- If enabled, users can subscribe to articles, view article versions, and create feedback for articles that are rated as not helpful.
- The dynamic titles don’t apply to the knowledge article view page in the Knowledge Management Service Portal.