View historical changes for a CI

The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.

Avant de commencer

Role required:

• To access maps: sn_cmdb_user, sn_cmdb_editor or sn_cmdb_admin
• To access maps with operational service instances: app_service_user, and sm_user or sm_admin
• To access maps with operational and non-operational service instances: app_service_admin, and sm_user or sm_admin
• To access and view related items: itil

Pourquoi et quand exécuter cette tâche

Changes are also indicated on the timeline. For more information, see Viewing related items on the Unified Map timeline.

Procédure

1. While working in a map, select a CI on the map and then select the Changes icon .

   All changes for the selected CI appear on the panel.

   

   • Select Show more / Show less for details on a card.

   • To flag a change as important, hold the cursor over a change and then select the Flag as important icon.

2. Perform other tasks.
   • Select another CI on the map to view its changes.
   • Select the Open filters and then select and configure any of the following filter types:
     • Post types
     • Field changes
     • Flagged
     • Filter sets
   • Select the Search icon and enter text in the Search Activity Stream field to find specific changes by entering terms.
   • Select the ascending or descending sort icon to toggle between ascending or descending sort.
   • Create a filter set to supplement the existing filtering options on the Changes panel. You can save filter settings for reuse. For more information, see Create or manage a user preset.

Concepts associés

• Viewing related items on the Unified Map timeline