Standard ticket page for a requested item

To display the related information, you can configure the standard ticket page for requested items on the various portals. This configuration verifies a consistent experience when viewing submitted requests in portals.

For example, in Service Portal, you can access the ticket page for a requested item using the Requests option from the main menu header.

• Generative AI summarization on the standard ticket page
  On the standard ticket page, requesters can quickly access a generative AI summary of the ticket and its recent activity at the top. To display this summary, make sure the Summary fields is set up on the Ticket configuration page and that the Now Assist in Standard Ticket Page skill is enabled.