ServiceNow Otto skills for EAP
Summarize
Summary of ServiceNow Otto skills for EAP
ServiceNow Otto skills integrated with the Enterprise Agile Planning (EAP) application enable product managers, portfolio managers, and agile teams to streamline the creation, refinement, and tracking of epics and user stories. These AI-powered capabilities help accelerate backlog management, improve acceptance criteria quality, and provide automated epic health assessments, reducing manual effort and enhancing planning efficiency.
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Key Features
- Epic Health Assessment: Automatically evaluates epic risk across six dimensions—story health, blocked stories, dependencies, progress, timeline, and ownership—providing a red, yellow, or green status with clear, plain-English explanations. This consolidated view helps portfolio managers monitor epic status without manual story or timeline reviews. The skill is triggered via the Epic status button, displaying results in an AI-generated summary card on the Details tab.
- Quick Story Generation: Allows product managers and agile team members to generate complete user stories directly from an epic with minimal input. After providing brief context, ServiceNow Otto generates a story title, description, and acceptance criteria. Users can review and edit all generated fields inline before saving the story to the epic, ensuring both speed and quality in story creation.
- Acceptance Criteria Generation: Helps product managers create clear, comprehensive, and testable acceptance criteria for user stories quickly. This reduces the manual effort and time required for writing and refining acceptance criteria, improving backlog quality and collaboration.
- Create Stories Agentic Workflow: An interactive conversational process powered by ServiceNow Otto that reviews epic or feature descriptions, proposes story recommendations, and iteratively refines them based on user feedback. Validated stories are then saved directly to the epic, supporting high-quality story generation through collaboration.
Key Outcomes
- Accelerated and standardized creation of epics and user stories, reducing planning friction.
- Improved backlog quality with well-structured stories and clear acceptance criteria.
- Automated, transparent epic health monitoring to proactively identify and mitigate risks.
- Enhanced team collaboration through conversational workflows and inline editing of AI-generated content.
- Overall streamlined agile planning processes that enable faster delivery with better oversight and control.
Use ServiceNow Otto skills to accelerate epic and story creation, refine acceptance criteria, and monitor epic health in Enterprise Agile Planning (EAP).
Skills
The EAP application includes ServiceNow Otto skills and features. These enable product managers, portfolio managers, and agile teams to streamline epic and story creation, refinement, and tracking.
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Use ServiceNow Otto to automatically evaluate epic health across six risk dimensions: story health, blocked stories, dependencies, progress, timeline, and ownership. The skill returns a red, yellow, or green status with plain-English reasoning, giving portfolio managers a consolidated risk view without manually reviewing stories, timelines, and assignments.
Trigger the skill by selecting the Epic status button on the epic record page. The assessment is displayed in an AI-generated summary card at the top of the Details tab.
- Quick story generation
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As a product manager or agile team member, generate complete user stories directly from an epic using the Quick story generation skill, without lengthy conversations or manual authoring. This AI feature removes the friction of story creation so your team can focus on delivery.
To generate a story, open an epic and select Generate Story from the Stories related list. Enter one or two lines of context to guide ServiceNow Otto, then select Generate. ServiceNow Otto generates a story title, description, and acceptance criteria based on the epic and your input. Review and refine all fields inline before saving the story directly to the epic's related list.
By using the Quick story generation skill, you can:- Create well-structured stories instantly, reducing the time and effort spent on manual story authoring.
- Generate complete stories including title, description, and acceptance criteria, maintaining consistency across your backlog.
- Maintain full control with inline editing of all AI-generated fields before saving, preserving human oversight throughout the process.
- Generate acceptance criteria skill
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As a product manager, generate clear, comprehensive, and testable acceptance criteria for your user stories, instead of spending hours writing and refining them manually.
Review and refine the suggested options to verify they meet your story requirements without slowing down planning. By helping you streamline generating acceptance criteria as a process, this skill helps save time, improve quality, and speed up delivery with cleaner backlogs and better collaboration.
- Create stories agentic workflow
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Use the Create stories AI agentic workflow, powered by ServiceNow Otto, to generate high-quality stories for planning items through an interactive, conversational process. The agent reviews an epic or feature description, proposes story recommendations, and refines them based on your feedback before saving validated stories to the epic.