Add issues for a project

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Add an issue to a project to escalate a risk or to track an unexpected problem such as a technical malfunction or resource unavailability that occurs during any phase of the project life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur.

    Before you begin

    Role required: it_project_manager

    Procedure

    1. Navigate to All > Project > Projects > All.
    2. Select the project to which you want to add an issue.
    3. In the Issues related list, select New.
    4. On the Issue form, fill in the fields.

      For more information, see RIDAC form.

    5. Optional: Search in the knowledge base for any article related to the issue.
      1. Select the search knowledge icon (Search knowledge icon).
      2. If you find relevant articles, select the title of an article to view its content.
      3. If you want to include the content of the article in the issue, select Attach to Issue.
        The article content is copied in to the Description field of the Issue form. You can modify the text if necessary.
    6. Select Submit.

    What to do next