Activate a AI skill

  • Release version: Zurich
  • Updated April 14, 2026
  • 1 minute to read

    • Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities.

    Before you begin

    Role required: sn_generative_ai.nsa_admin

    About this task

    Activate the skills that are most relevant to your use cases and business needs. For a full list of available skills, see AI skills. After the skills have been activated, they’re accessible across the ServiceNow AI Platform based on the availability and display settings you choose.

    Procedure

    1. Navigate to Admin > AI Admin Hub.

      If you’re already in the AI Admin Hub console, select the AI Skills tab.

    2. On the navigation panel, select Technology > SPM.
    3. Select Activate Skill option on the required feature card.
    4. In the first step of the skill configuration, determine which inputs or triggers that you want to associate with the skill.

      Each skill configuration has steps that are shown in the guided setup. The exact steps may vary from skill to skill. A symbol next to each step indicates whether the step is completed, partially completed, or not completed. After configuring a step, select Save and continue to go to the next step. Return to a previous step by selecting Back.

      Note:
      Some configuration options are read-only until you change the scope of the application
    5. After you have configured the current step, select Save and continue to go to the next step.
    6. Optional: For some skills, the next step is to define the availability.

      You can select Skill is always available if you don't want to place any restrictions on the skill's availability. If you want to add conditions, select Customize skill availability. Selecting this option opens up a condition builder for you to select fields and values that determines whether someone can use the skill.

    7. In the next step of the skill configuration, select where you'd like to display the skill.

      Options may vary from skill to skill.

    8. Review your choices and select Activate to complete the configuration.

    What to do next

    Use the AI applications and skills that you have activated.