ITSM Overview Plans and Packages Getting Started
IT SERVICE MANAGEMENT Packages Deliver faster, smarter, and resilient enterprise IT services with the ITSM package and pricing plan that works for you. Get a Custom Quote
ITSM Standard For growing businesses that need to create impact with confidence. Includes: Incident Management Problem Management Change Management Cost Management Asset Management Request Management Walk-up Experience Digital Portfolio Management Universal Request App Engine Starter
ITSM Pro For businesses planning to use AI and built-in analytics to boost self-service and increase productivity. Includes ITSM Standard, and: Platform Analytics Advanced Digital Product Release Virtual Agent Predictive Intelligence Continual Improvement Management Vendor Management Workspace Mobile Publishing DevOps Change Velocity Universal Request Pro MOST POPULAR ITSM Pro Plus Add-on for ITSM Pro Includes: AI Agents AI Agent Studio AI Agent Analytics Dashboard AI Agent Orchestrator Now Assist in AI Search Now Assist in Virtual Agent Incident summarization Chat summarization Resolution notes generation Email reply recommendation
ITSM Enterprise For enterprises that want to enhance their people, processes, and technology to increase efficiency and reduce costs. Includes ITSM Standard and Pro, and: Workforce Optimization Process Mining ITSM Enterprise Plus Add-on for ITSM Enterprise Includes: AI Agents AI Agent Studio AI Agent Analytics Dashboard AI Agent Orchestrator Now Assist in AI Search Now Assist in Virtual Agent Incident summarization Chat summarization Resolution notes generation Email reply recommendation
Put AI agents to work for IT ServiceNow AI Agents are ready to expand productivity across every corner of your business. Our AI agents don’t just assist, they act on your behalf. Learn More Explore ServiceNow AI
Compare Features
ITSM Standard ITSM Pro ITSM Enterprise Incident Management Incident Management Restore services quickly with intelligent routing, AI-powered recommendations, and built-in collaboration. Learn More Problem Management Problem Management Identify the root cause of issues and proactively prevent future disruptions. Learn More Change Management Change Management Accelerate change at DevOps speed by automating approvals while maintaining control. Learn More Cost Management Asset Management Core Asset Management Core Oversee infrastructure, operations, and field service assets to make more informed decisions. Learn More Request Management Request Management Provide employees with an AI-powered self-service portal that works on all their devices. Learn More Walk-up Experience Walk-up Experience Boost customer satisfaction with an efficient in-person or remote IT support experience. Learn More Digital Portfolio Management Digital Portfolio Management Make informed decisions with a unified view of services, products, and apps. Learn More Universal Request App Engine Starter Platform Analytics Advanced Digital Product Release Digital Product Release Manage the full lifecycle of software and service releases and automate release readiness. Learn More Virtual Agent Virtual Agent Resolve issues fast with an intelligent chatbot that understands simple, human language. Learn More Predictive Intelligence Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Learn More Continual Improvement Management Continual Improvement Management Initiate and track improvements across the enterprise by aligning people, processes, and data. Learn More Vendor Management Workspace Vendor Management Workspace Manage all vendor services from one workspace. Learn More Mobile Publishing DevOps Change Velocity DevOps Change Velocity Connect development tools to change management for automatic ticketing and approval. Learn More Universal Request Pro Process Mining Process Mining Improve outcomes by optimizing process flows to streamline work. Learn More Add-on Workforce Optimization Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance. Learn More Add-on Now Assist for ITSM Now Assist for ITSM Empower employees and IT staff to work faster with out-of-the-box generative AI tools. Learn More Add-on Digital End-user Experience Digital End-user Experience Measure and continuously improve the technology experience for employees. Learn More Add-on Add-on Add-on Employee Center Pro Employee Center Pro Provide a single, unified portal for service delivery across the enterprise. Learn More Add-on Add-on Add-on App Engine for ITSM Add-on Add-on Add-on Creator Pro Plus Add-on Add-on Workflow Data Fabric Workflow Data Fabric Power your AI agents, workflows, and analytics with real-time data from any source—all from within the ServiceNow AI Platform. Learn More Add-on Add-on Add-on ServiceNow AI Platform Core Capabilities Configuration Management Database (CMDB) Configuration Management Database (CMDB) Track the dependencies and relationships of supported IT services to maintain continuity. Learn More Common Services Data Model (CSDM) Common Services Data Model (CSDM) Establish a single data model for cross-enterprise workflows to elevate service delivery. Learn More AI Search AI Search Provide personalized, relevant, and actionable search results to employees and customers. Learn More Employee Center Employee Center Provide a single, unified portal for service delivery across the enterprise. Learn More Service Catalog Service Catalog Improve self-service by offering products and services through a modern, user‑friendly storefront. Learn More Chat Knowledge Management Knowledge Management Improve business efficiency with easy knowledge sharing and collaboration. Learn More Reports and Dashboards Now Mobile Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Learn More Mobile Agent Mobile Agent Make it easy for IT staff to triage, act on, and resolve requests on the go. Learn More Surveys and Assessments Surveys and Assessments Drive continual service improvement with feedback and assessment results for any service. Learn More Benchmarks Benchmarks Gauge your service performance using the industry's largest anonymized customer data set. Learn More Innovate with ServiceNow Millions of users around the globe rely on ServiceNow workflows to make work better for everyone. $750,000 IT cost reduction in tier-one services 166% Increase in self-service rate 30% Reduction in MTTR Talk with an expert Connect with our product experts to arrange a custom demo. See how CSM can work in your organization. Schedule a Demo
Home IT Service Management (ITSM)