Veracity Consulting Group LLC

Veracity delivers digital solutions on the ServiceNow platform that advance today's business with the agility to adapt and innovate for the future.

About Veracity Consulting Group LLC

At Veracity, we understand the challenges facing modern enterprises. From improving customer and employee experience to transforming organizational processes and service management, we help companies embrace transformation to achieve success today and into the future. Leveraging the power of ServiceNow, we provide user-centered, end-to-end service management solutions, from process unification and ITSM maturation to workflow automation. Our adapted Lean Agile approach, user experience expertise, along with our custom development capabilities, position us to help clients overcome their biggest challenges with ITSM, CSM, Customer Experience, ServicePortal, Custom Applications and Integrations. Whether you already have ServiceNow or you're looking to implement new capabilities, Veracity ensures that your business is getting the most out of the platform. We go beyond implementation; we partner with our clients to transform their business leveraging ServiceNow as a platform.

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Suite Certification - ITSM Professional 6
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Japan, India, Singapore, Malaysia

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    India, Singapore, Malaysia

Partner Locations

  • AMS

    United States

  • APJ

    Japan, India, Singapore, Malaysia

ServiceNow Assure


Glen Allen, Virginia, United States

ServiceNow Partner Type

Sales, Services

Product Line Achievements

Now Platform App Engine


Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology

Customer Satisfaction Score

4.65 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.