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IT Solutions Overview Autonomous Service Operations Autonomous IT and Security AI and Data Orchestration
Your IT should run 
the business Your team is skilled, strategic, and eager to drive transformation. Get a platform built to make it happen with autonomous operations, governed AI, and the intelligence to act before problems impact business success. Watch Video (2:19) Get Your Better IT Guide
Quit the reactive model,
it's time to take control Here’s the truth: IT is the backbone of the modern business—indispensable but increasingly stretched thin. When reactive IT is the default, every outage, breach, and swerve off strategy steals focus from the bigger picture. This is what today’s teams really need to do: Connect workflows Every system talking to each other, operating in perfect harmony.  Video CTA Activate predictive intelligence Problems never pile up. Better yet—they’re anticipated.  Video CTA Build self-healing systems Manual fixes and chaotic context-switching are off the to-do list. Video CTA Deliver proactive security Always-on monitoring that lets you sleep at night. Finally. Video CTA
Rather than react, leading IT organizations predict, prevent, and act Reactive operations is a choice, and your competitors are choosing a different path. Solutions that replace manual triage and fragmented tools with intelligent, self-directing systems. An AI platform built to run, protect, and scale autonomously across the enterprise. Self-Healing Systems Autonomous Service Operations Use AI-driven triage and self-healing workflows to resolve issues automatically, so your team leads operations instead of chasing them.  Explore More United AI Data Orchestration Connect every agent, workflow and system into one intelligent platform, eliminating sprawl and turning scattered capabilities into coordinated outcomes.  Explore More predict, prevent, protect Autonomous IT & Security Predict capacity needs, surface weak spots before exploitation, and continuously optimize without waiting for someone to notice. Explore More maintain control AI Control Tower Unified visibility and control across every AI agent and initiative in your enterprise so you can scale AI confidently with the guardrails your business requires. Explore More
Your starting point for better IT Most IT organizations have started building intelligence and experimenting with automation, but they haven't converted the process into measurable transformation. Our IT Solutions Guide will help you understand where you are, identify what you need, and find the right solution to get you there.  Explore the Guide
More than 85% of the Fortune 500®
rely on ServiceNow for their IT solutions
Customers lead with ServiceNow IT solutions 30% faster case resolution Video CTA Learn More $900K saved monthly by removing retired applications Video CTA Learn More 50% reduction in information processing time across 32 NHL teams Video CTA Learn More 97% routing accuracy for the AI Agent Video CTA Learn More
Alt
“With ServiceNow, we now have a centralized platform that increases efficiency, improves accountability, and provides real-time insights.” Enderson Andrade Sr. Manager IT Ops, Nestlé IT North America
Ranked #1 in the Building and Managing AI Agents Use Case  Video CTA Learn More A Consecutive Leader 6x Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms Video CTA Learn More A Leader in 3 IDC MarketScape Reports IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment Video CTA Learn More Latest Forrester reports name ServiceNow a Leader in key enterprise solutions Video CTA Learn More
See Disclaimers
Discover what the
experts are saying See All Resources Thought leadership The New CIO Imperative A recent ServiceNow white paper explores why CIOs and their teams have become central to making AI transformation happen across their enterprises. Video CTA Read Report WEbinar AI Demands Data; What Every CIO Must Address Now Video CTA Watch Webinar article What is autonomous IT? A Q&A with Kellie Romack, ServiceNow CIO Video CTA Read Article Recognition ServiceNow wins ITAM technology award for driving autonomy Video CTA Read Article
Let’s get to work Explore all the ways ServiceNow can put AI to work for your people. Explore demos Get hands-on with the ServiceNow AI Platform. Explore demo options for everyone, at every skill level. Join the community Learn, share, and connect with people doing work that matters on the ServiceNow AI Platform. Participate in events Take part in ServiceNow virtual and in-person events to connect with IT leaders and inspire your business transformation.
Gartner, Inc., Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, Adrian Leow, 30 July 2025
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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The Forrester Wave™: Customer Service Solutions, Q1 2024
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The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.