IT Solutions Overview Autonomous IT and Security
Lead your IT reinvention ServiceNow® IT solutions give your enterprise a strategic edge by streamlining operations and predicting setbacks, so you can focus on innovating for the future. See AI at Work (2:19) Read Gartner Report
Quit the reactive model.
It's time to get ahead. Here’s the truth: IT is the backbone of the modern business—indispensable but increasingly stretched thin. When reactive IT is the default, every outage, breach, and swerve off strategy steals focus from the bigger picture. This is what today’s teams really need to do: Connect workflows Every system talking to each other, operating in perfect harmony.  Video CTA Activate predictive intelligence Problems never pile up. Better yet—they’re anticipated.  Video CTA Build self-healing systems Manual fixes and chaotic context-switching are off the to-do list. Video CTA Deliver proactive security Always-on monitoring that lets you sleep at night. Finally. Video CTA
Discover how these solutions
will free up your teams
autonomous service operations From incident response to self-healing systems Your team shouldn’t be the bottleneck. The most advanced IT organizations are letting automation handle routine issues with self-healing systems and change control that happens instantly.  Read Brief
ai orchestration From siloed AI to connected intelligence Your AI investments are scattered across tools and teams, creating complexity instead of capability. Connect every AI agent, workflow, and system into one intelligent platform that compounds value across your IT landscape. Read Brief
AUTONOMOUS IT and SECURITY From manual operations 
to setback prevention Your IT environment can do more than just react—it can anticipate. Systems predict capacity needs, identify security vulnerabilities before exploitation, and optimize performance continuously. Explore Solution
More than 85% of the Fortune 500®
rely on ServiceNow for their IT solutions
See why the world’s leading organizations choose ServiceNow Industry Analysts
Ranked #1 in the Building and Managing AI Agents Use Case  Video CTA Learn More A Consecutive Leader 6x Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms Video CTA Learn More A leader in 3 Gartner® Magic Quadrant™ Reports Video CTA Learn More A Leader in 11 Forrester Wave™ Reports Q1, Q2, Q3 2025, Q1, Q2, Q4 2024, and Q4 2023 Video CTA Learn More
See Disclaimers
Customers
30% faster case resolution 50% cut in time for the NHL to process
information from all 32 NHL clubs $900K saved monthly by removing retired
applications
Alt
“With ServiceNow, we now have a centralized platform that increases efficiency, improves accountability, and provides real-time insights.” Enderson A. Nestlé
Discover what the
experts are saying See All Resources Thought leadership The New CIO Imperative A recent ServiceNow white paper explores why CIOs and their teams have become central to making AI transformation happen across their enterprises. Video CTA Read Report WEbinar The AI Decision Matrix for Customer Service Video CTA Watch Webinar article What is autonomous IT? A Q&A with Kellie Romack, ServiceNow CIO Video CTA Read Article Recognition ServiceNow wins ITAM technology award for driving autonomy Video CTA Read Article
Let’s get to work Explore all the ways ServiceNow can put AI to work for your people. Explore demos Get hands-on with the ServiceNow AI Platform. Explore demo options for everyone, at every skill level. Join the community Learn, share, and connect with people doing work that matters on the ServiceNow AI Platform. Participate in events Take part in ServiceNow virtual and in-person events to connect with IT leaders and inspire your business transformation.
Gartner, Inc., Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, Adrian Leow, 30 July 2025
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Digital Process Automation, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.