Wipro Limited

Wipro's ServiceNow practice has successfully delivered hundreds of client projects across ServiceNow IT, Employee and Customer workflows

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 16
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 10
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 8
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 31
  • Suite Certification - HR Professional 9
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 16
  • Certified Implementation Specialist – Project Portfolio Management 11
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 49
  • Certified Implementation Specialist – Event Management 29
  • Certified Implementation Specialist – Service Mapping 6
IT Service Management
  • Certified Implementation Specialist – IT Service Management 106
  • Suite Certification - ITSM Professional 38
Now Platform App Engine
  • ServiceNow Certified Application Developer 101
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    South Korea, Hong Kong, Macau, Thailand, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Hungary, Iceland, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    India

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    United States, Brazil, Mexico

  • APJ

    India, Singapore

ServiceNow Assure

Headquarters

Bangalore, Karnataka, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.73 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.