Wipro Limited

ServiceNow recognized Wipro during Knowledge16 event by awarding the PartnerNow 2015 'Biggest Win' for Sales Partner

About Wipro Limited

Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology." By combining digital strategy, customer centric design, advanced analytics and product engineering approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 170,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 21
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 12
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 7
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 44
  • Suite Certification - HR Enterprise 7
  • Suite Certification - HR Professional 17
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 12
  • Certified Implementation Specialist – Project Portfolio Management 10
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 36
  • Certified Implementation Specialist – Event Management 27
  • Certified Implementation Specialist – Service Mapping 7
IT Service Management
  • Certified Implementation Specialist – IT Service Management 105
  • Suite Certification - ITSM Professional 39
Now Platform App Engine
  • ServiceNow Certified Application Developer 100
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    South Korea, Hong Kong, Macau, Thailand, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Hungary, Iceland, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Finland, Norway

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    India

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    United States, Brazil, Mexico

  • APJ

    India, Singapore

ServiceNow Assure

Headquarters

Bangalore, Karnataka, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.69 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.