ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
IT Operations Management (ITOM) Gain visibility into your multistack IT environment, on-premises to cloud, and see the impact on your applications. Automate alert triage and impact analysis with AI agents to break down data silos. View Demos Get Product Brief
ITOM Overview
One platform for enterprise automation See IT infrastructure in a business service context. Minimize user impact and speed remediation with predictive AIOps, powered by generative AI. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Get Infographic Explore AI Platform
Featured apps and capabilities for IT Operations Management ITOM groups key applications and capabilities into packages that can scale with you as your needs change. Agentic workflows Help operators triage alerts faster and more accurately with generative AI. Discovery Get a holistic view of your operations footprint across on-premises data centers and cloud. Service Mapping Map the relationships between IT components and business services in dynamic environments. Certificate Management Discover, itemize, and proactively manage your TLS certificates. Firewall Audits and Reporting Track firewall policies and perform proactive audits on a single platform. Service Graph Connectors Use certified integration partners to keep third-party data consistent. Configuration Management Database (CMDB) Track the dependencies and relationships of supported IT services within a single system of action. Agent Client Collector Adopt and extend community monitoring checks to develop events and metrics. Event Management  Reduce event floods from monitoring tools and gain insight into business service health. Metric Intelligence Analyze your IT infrastructure proactively to spot service degradation and reduce outages.  Health Log Analytics Deliver uninterrupted digital services with real-time log data to solve problems quickly. Cloud Accelerate Speed cloud adoption with automated service delivery and continuous governance. Service Observability Make data-driven decisions based on business impact. Synthetic monitoring Proactively monitor critical resource availability 24/7. AIOps Learning Enhanced Playbook Automation Use AI to streamline incident and problem remediation in AIOps, reduce IT effort, and save costs. Load More
Do more with IT Operations Management Combine ITOM with other products and apps to solve the problems your business faces. Unite on a single platform to deliver resilient digital services, extraordinary experiences, and increased productivity. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. Explore AI
“ServiceNow helps us constantly mature our capabilities and take our game up to the next level.” Mark Bennett SVP, Head of Technology and Infrastructure Operations, NBA Read Case Study See All Case Studies
Explore further Dive into overview articles on a variety of topics related to ITOM. Learn About ServiceNow See All Articles What is ITOM? What is AIOps? What is a configuration management database (CMDB)? What is service mapping? What is generative AI? What is multicloud management? What is a firewall audit? What is IT infrastructure? What is application dependency mapping? What is anomaly detection? What is a common services data model (CSDM)?
Benefits
Benefits Predict issues, prevent impact, and automate resolutions with IT Operations Management.
 Discover your IT estate  Gain full visibility into your infrastructure, including on-premises, cloud, and serverless environments. Manage TLS certificates and firewall policies on a single platform.    Find Out How  Build ITOM Knowledge
 Predict issues with AIOps  Stop chasing false positives and identify anomalies with less guesswork. Analyze telemetry and log data using generative AI to reduce noise, predict issues, and automate resolution.   Avoid Service Outages  Explore AIOps
Speed cloud adoption Make the move to intelligent workflows that automate cloud service delivery and maintain continuous governance.  Find Out How   Scale Cloud Automation
Get business service context Create intuitive service maps with multiple options. Leverage machine learning for fast deployment. Visualize the impact of change for application services. Fix Problems Fast   Gain Service Visibility
Platform
Built on the ServiceNow AI Platform ITOM includes AI-powered platform capabilities so you can share data from one system of action, use intelligent automation, and provide a modern, mobile interface. Transform your business with a single, unifying platform for digital business.
One platform to make work flow The ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.  Explore AI Platform Watch Video (1:28)
Single data model Say goodbye to manual data inputs, redundancy, and siloed tasks. Eliminate information silos with one data source for your enterprise. Explore CMDB
Intelligent automation Work smarter and make better business decisions. Supercharge your workflows with machine learning and AI-powered experiences. Explore AI Watch Video (1:59)
Modern mobile experiences Deliver AI-powered technology experiences your operations and services teams will love. Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Explore Now Mobile Get White Paper
Security lives at the center of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations  IT Operations Management integrates easily with partner and third-party applications. See All Integrations Get visibility into your AWS services deployed in the cloud with a consolidated view of multicloud and hybrid deployments. Use on-demand and schedule-based discovery to collect IaaS, PaaS, FaaS, and CaaS services for Azure and multicloud deployments. Discover your containerized Kubernetes components to use for service mapping and tracking. Help your SRE and operations teams with near real-time discovery of cloud-native applications and containerized environments. Get visibility into CGP cloud resource identities, relationships, and state. Integrate with hybrid and multicloud deployments in the ServiceNow CMDB. Ingest SolarWinds alerts into event management to identify issues and restore services faster with noise suppression. Pull in data from Puppet into the ServiceNow CMDB to get rich, relevant data for your on-premises and cloud infrastructure. Import subnets and IP addresses from Infoblox into the ServiceNow CMDB quickly, seamlessly, and securely.
Users
Role-based apps for ITOM Add continuous value to the business, no matter what hat you wear. Find operational efficiencies and help resolve issues before they impact users.
IT leader Drive digital transformation and modernize IT operations. Empower IT ops teams to minimize risk of outages, maximize investments, and improve efficiency across the entire organization. Get Infographic
Health Log Analytics Improve resilience and eliminate outages by identifying and resolving anomalies before end users are impacted. Discovery Unify teams and drive compliance across IT functions with comprehensive visibility into the entire infrastructure. Service Mapping Gain control with service-aware operations and reduce the risk of change impacting business services.
Operations manager Keep business services running 24/7, with complete visibility into the relationships between your applications, IT components, and cloud services. Understand business service context, reduce event noise, and identify anomalies quickly. Explore IT Discovery
Service Observability Gain an end-to-end view of the performance of business-critical services to bridge IT and business. Discovery Eliminate discovery gaps and reduce inconsistency for hybrid and multicloud deployments. Service Mapping Reduce the manual time and cost to map services for business context and prioritization.
 Platform owner Maximize ServiceNow AI Platform business value by identifying opportunities to extend and accelerate digital transformation. Partner with upper management and business lines to optimize process efficiency companywide. Automate Visibility Build CMDB Intelligence
Configuration Management Database Track the dependencies and relationships of supported IT services within a single system of action. ServiceNow Mobile Apps Empower teams to work anywhere with intuitive interfaces, proactive notifications, and suggested remediations. Discovery Identify opportunities to automate workflows and processes with ServiceNow apps.
Service agent  Work hand in hand with IT operators to reduce the number and severity of incidents. Minimize user impact and resolve issues faster, enabled by intelligent guidance.
Service Operations Workspace Predict, prevent, and resolve incidents proactively from a single workspace before services are impacted. Discovery Find affected configuration items quickly without requesting help from operations teams. Service Mapping Understand the business context and quickly identify how a single change can affect multiple services.
Plans and Packages
Alt
What you get ITOM simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Package options Get the tools you need most with the ITOM package that meets your business needs. Scroll down to see a sample of the features in each package. 
 ITOM Visibility Build a consistent foundation with a single system of action across your IT estate. Discovery Service Mapping Certificate Management Firewall Audits and Reporting Service Graph Connectors CMDB Agent Client Collector
ITOM AIOps Professional Focus on business-impacting projects by reducing noise and shortening MTTR. Event Management Metric Intelligence Service Reliability Management Discovery Service Mapping Certificate Management Firewall Audits and Reporting Service Graph Connectors CMDB Agent Client Collector
ITOM AIOps Enterprise Move from reactive to proactive with built-in anomaly detection and automated remediation. Health Log Analytics Cloud Accelerate Service Observability Synthetic Monitoring Service Reliability Management Event Management Certificate Management Firewall Audits and Reporting Service Graph Connectors CMDB Agent Client Collector Service Mapping Metric Intelligence Discovery
 Look who’s winning with ServiceNow
Key features for ITOM Agentic workflows Help operators triage alerts faster and more accurately with Generative AI. Discovery Get a holistic view of your operations footprint across on-premises data centers and cloud. Service Mapping Map the relationships between IT components and business services in dynamic environments.
Get results quickly ServiceNow Impact Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.   Expert services Get a team of experts to support your implementation, improve your instance health, or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release.  
Resources
Get Ebook Find out how delivering stellar IT services starts with the automated infrastructure visibility of ITOM. Read White Paper Explore the transformative role predictive AIOps can have in your IT service operations. See Latest Release The ServiceNow AI Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities.
Featured resources View All Resources
VIDEO Speed your digital transformation with ITOM Watch Video (1:41)
Data Sheets  Now Assist for ITOM Predict and Prevent Outages with AIOps Discovery Cloud Accelerate Solution Briefs 5 Things Missing from Traditional IT Discovery Keep Digital Services Running 24/7 Infographics AI-Powered Service Operations 
What the industry experts are saying See how ServiceNow stacks up against other providers of process-centric AI for IT operations (AIOps). Get Report
Look who’s winning with ServiceNow See how other companies like yours use IT Operations Management to predict issues, prevent outages, and resolve issues automatically. View All Stories Munich Re enhances audit capability with new CMDB that provides end-to-end visibility of all IT assets companywide. Read Story Körber Supply Chain improves customer support with data-driven insights, cutting aged tickets by 58%, and boosting MTTR by 32% Get Case Study NEC uses digital workflows to transform the employee experience, cutting IT response times by 57% and resolving 88% of inquiries instantly. Find Out How CareSource drives operational excellence with ServiceNow, saving 700+ hours annually and consolidating 35 data stores. Get Details NTT Data reduces monitoring and maintenance operations workloads by 20%. Read Story NBA uses AIOps to elevate the fan experience, analyzing 200M logs daily and reducing alerts by 99.999%. Get Case Study Cathay enhances customer experience with automation, centralizing IT services, prioritizing strategy, and streamlining processes. Read Story Sentara created a unified healthcare system, offering a single stop for employees and patients with 1.5K service catalog items and 100% resource planning in ServiceNow. Read Story
Talk to an expert Connect with us to optimize operations productivity, cost, and resilience. Put AI to work with a single platform for IT. Contact Us
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