Asset analytics view

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Asset analytics view

    The Asset analytics view in ServiceNow provides a comprehensive overview of your hardware assets, focusing on total cost of ownership (TCO) and asset performance metrics. This view is available starting with Hardware Asset Management version 10.0.0 and later. It enables you to analyze asset costs, performance, and trends by filtering data by location, stockroom, and model category to support informed decision-making.

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    Key Features

    • Total Cost of Ownership (TCO): Offers detailed insights into asset costs, including assets that have reached or are approaching benchmark TCO thresholds. The benchmark threshold is configurable using a system property to define the percentage relative to the benchmark cost.
    • Capital Planning: Identifies assets suitable for capital planning, specifically those not retired and currently active in their lifecycle.
    • Top Models Analysis: Highlights the top 10 models with the highest average TCO over a 12-month period.
    • Expense Distribution: Breaks down asset expenses into categories such as labor, shipment, and purchase, with a monthly expense distribution available for the past year.
    • Comparative Reports: Allows viewing and creation of recent TCO reports to compare asset cost data effectively.
    • Asset Performance Metrics: Provides key performance indicators (KPIs) including Availability, Mean Time Between Failures (MTBF), and Mean Time To Repair (MTTR). KPI reports apply filters like Model category, Domain, Location, Classification, or Model to refine data analysis, with a maximum of two filters at a time.
    • Performance Dashboard: Displays average KPI values with weekly trend analysis and includes an Asset Availability report listing detailed KPIs for all tracked hardware.
    • KPI Details and Alerts: Enables setting performance targets and signals for notifications on significant KPI changes, facilitating proactive asset management.

    Key Outcomes

    • Gain precise visibility into hardware asset costs and performance to optimize asset lifecycle management.
    • Identify assets exceeding cost benchmarks to prioritize cost control efforts.
    • Use detailed expense and performance data to support capital planning and budgeting decisions.
    • Monitor asset health and availability trends to improve maintenance strategies and reduce downtime.
    • Leverage customizable reports and alerts to keep stakeholders informed and respond proactively to asset performance issues.
    • Ensure domain separation compliance for TCO reporting when necessary by activating required plugins.

    Use the Asset analytics view to get a detailed view of all your hardware assets, the total cost of ownership (TCO) of your assets, and the asset performance.

    Total cost of ownership

    For more information about the TCO of your assets, see Asset Total Cost of Ownership for Hardware Asset Management.
    Important:
    The Asset Analytics view is available with Hardware Asset Management 10.0.0 version or later.
    Asset analytics view in Hardware Asset Workspace.

    You can filter and narrow down your results by selecting a location, stockroom, and model category.

    Note:

    TCO reports support domain separation when Domain Extension Installer (com.glide.domain.msp_extensions.installer) and Domain Support (com.snc.pa.domain_support) plugins are activated.

    Table 1. Asset total cost of ownership
    Field Description
    Reached benchmark TCO The number of assets that have their TCO more than or equal to the benchmark cost.
    Approaching benchmark TCO The number of assets that have their TCO more than or equal to the benchmark threshold but less than the benchmark cost.

    The TCO benchmark threshold percentage is set to 75% of the TCO benchmark cost by default.

    For example, if you have set the benchmark as $1000 and the asset cost has reached $750, the asset is considered to be approaching the benchmark TCO.

    Use the system property sn_itam_common.asset_tco_benchmark_threshold_percentage to update the benchmark threshold percentage.

    For more information about the hardware asset field values, see Asset record fields.
    Capital planning Number of assets for capital planning. The Assets for capital planning are assets that are not retired and their current life cycle phase is true.
    Top 10 models with highest average TCO Top 10 models that have the highest average asset TCO in a 12-month duration.
    Asset reached benchmark cost by category Number of assets whose asset TCO has reached benchmark cost based on model category.
    Assets expense distribution Costs incurred on your assets based on the expense categories such as labor, shipment, and purchase.
    Monthly asset expense distribution (last 12 months) Monthly initial and operational costs of your assets over the last 12 months.
    Comparative reports

    View the most recently created TCO reports in this section.

    You can also create a report by selecting New in the Comparative reports section. For more information, Create a TCO report in Hardware Asset Workspace.

    Asset performance

    The Asset performance tab provides details on the average values of the following key performance indicators (KPIs):
    • Availability
    • Mean time between failures (MTBF)
    • Mean time to repair (MTTR)
    Note:
    For more details on calculation of KPIs, see Asset performance reports in the Hardware Asset Workspace.
    By default, the Model category filter is applied to the KPI reports. To further narrow down and focus on specific data, you can also select any one of the following filters:
    • Domain
    • Location
    • Classification
    • Model
    Note:
    You can apply a maximum of two filters to any KPI report.

    You can see a weekly trend of the average KPI values in the report. The Asset Availability list provides KPI details for all hardware assets that are tracked. The average KPI values are calculated based on the assets in this list.

    When you select any KPI report, the KPI Details page appears. This page enables you to explore the information within that KPI. You can set targets you want to achieve and also set signals to notify you of any significant changes in the KPI.

    Figure 1. Asset performance dashboard
    Asset performance tab in the Asset analytics view
    Widget Description
    Availability Average availability percentage of all hardware assets that are tracked, calculated by dividing the total asset availability percentage by the number of assets listed in the Asset availability report.
    MTBF Average MTBF of all hardware assets that are tracked, calculated by dividing the total Asset MTBF by the number of assets listed in the Asset availability report.
    MTTR Average MTTR of all hardware assets that are tracked, calculated by dividing the total Asset MTTR by the number of assets listed in the Asset availability report.
    Asset availability Report that lists the availability and other related KPIs of all hardware assets that are tracked.