Managing inventory by putting away enterprise assets

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Managing inventory by putting away enterprise assets

    The Asset put away feature in ServiceNow's Enterprise Asset Management (EAM) enables efficient tracking of asset movement from the receiving bay to specific storage locations within a stockroom. This process ensures that aisle-space information for each asset is accurately recorded, supporting organized inventory management.

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    Key Features

    • Automatic Creation of Asset Put Away Tasks: When an enterprise asset is created without aisle-space information or when the Stockroom field is updated on an asset, the system automatically generates an Asset put away task to assign the asset to its designated storage location.
    • Manual Task Creation: Inventory users can manually create Asset put away tasks for in-stock assets as needed, offering flexibility in managing asset placements.
    • Stockroom Enablement: Asset put away tasks can only be created for stockrooms enabled to perform warehouse tasks, ensuring the process aligns with configured warehouse operations.
    • Task Management in Enterprise Asset Workspace: Users can view open put away tasks, update the Drop off location field to specify asset placement, and close tasks upon completion.
    • Mobile Support with ServiceNow Agent Application: The mobile app allows scanning of in-stock assets and their drop-off locations, facilitating real-time updates and task closure directly from the warehouse floor.

    Key Outcomes

    • Improved accuracy and visibility in inventory management through precise tracking of asset locations within stockrooms.
    • Streamlined processes for asset placement, reducing errors and enhancing warehouse operational efficiency.
    • Enhanced user experience with both desktop and mobile options for managing asset put away tasks.
    • Better control over inventory space utilization by ensuring assets are assigned to correct aisle-spaces and stockroom locations.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Enterprise Asset Management when the following required business rules are met:
    • When an enterprise asset is created in the Enterprise Asset Management and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Enterprise Asset Management, see Create an Asset put away task in the Enterprise Asset Workspace.
    • When the Stockroom field is updated for an enterprise asset in the Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom in the Enterprise Asset Workspace.
    In the Enterprise Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage enterprise asset put away using the ServiceNow Agent application.