Configurable workspaces for medical and facilities industries

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Configurable workspaces for medical and facilities industries

    Configurable workspaces in ServiceNow enable specialized management of medical and facilities assets and models. These workspaces provide a tailored experience for users working in healthcare and facilities industries, allowing efficient creation, management, and analysis of assets relevant to their domain. The workspaces are designed for the Enterprise Asset Management for Healthcare and Enterprise Asset Management for Facilities applications.

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    Key Features

    • Industry-Specific Workspaces:
      • Medical Asset Workspace: For managing medical assets and models.
      • Facility Asset Workspace: For managing facilities assets and models.
    • Role-Based Access: Access to workspaces depends on user roles, such as medical/facility asset managers and technicians, enterprise admins, and system administrators. Roles determine visibility and permissions within the workspaces.
    • Category Visibility: Users see asset and model categories relevant to their industry by default. Enterprise or system admins can add other asset categories visible as read-only to users outside their main domain.
    • Asset Performance Reporting: Users can monitor asset effectiveness and usage through key performance indicator (KPI) reports available in the Asset analytics view and on asset record sidebars.
    • Unified Asset Receiving: Assets can be received at stockrooms via multiple methods, including single asset receipt, batch shipments, or bulk import, streamlining inventory operations.
    • Inventory Demand Management: Users can access inventory demand reports by navigating to the Inventory view and selecting stockroom insights, facilitating better supply and demand management.
    • Admin Center Configuration: Only Enterprise admins and system administrators can configure settings in the Admin center of Medical and Facility Asset Workspaces, except for limited task and labor rate card configuration allowed for asset managers and technicians.
    • Normalization Process: Runs only in the Enterprise Asset Workspace, not in the medical or facility-specific workspaces.

    Practical Benefits for ServiceNow Customers

    • Streamlines asset and model management tailored to healthcare and facilities industries, improving operational efficiency.
    • Provides role-based, secure access ensuring users interact only with relevant data, reducing complexity.
    • Enables data-driven asset performance monitoring to optimize asset utilization and maintenance.
    • Simplifies asset receiving and inventory management processes, supporting accurate stockroom operations.
    • Gives administrators centralized control over workspace configuration while allowing limited configuration capabilities to operational roles.

    Use configurable workspaces for creating and managing medical and facility assets and models.

    Overview of configurable workspaces for medical and facilities industries

    Configurable workspaces are available for the following applications to work specifically on medical and facilities industries:
    • Enterprise Asset Management for Healthcare
    • Enterprise Asset Management for Facilities
    Configurable workspaces give you a personalized experience as you get to work on assets and models pertaining to your industry. The following table mentions the applications, their corresponding workspaces, and benefits of using each workspace.
    Application Configurable workspace Benefits
    Enterprise Asset Management for Healthcare Medical Asset Workspace Create and manage medical assets and models.
    Enterprise Asset Management for Facilities Facility Asset Workspace Create and manage facilities assets and models.
    Note:
    The normalization process only runs in the Enterprise Asset Workspace and doesn't run for medical models and facility models within their specific workspaces.

    If you’re logged in as a medical asset manager or a medical asset technician, by default you only get to see the medical asset category in the Medical asset estate view and the medical model category in the Medical model management view. Similarly if you’re logged in as a facility asset manager or a facility asset technician, you only get to see the facility asset category in the Facility asset estate view and the facility model category in the Facility model management view.

    If you’re logged in to a specific workspace, you may see other assets and model categories that aren’t specific to your industry and have been added by the Enterprise admin or the system administrator role. As an example, if you’re logged in as a medical asset manager or a medical asset technician, you may see other assets and model categories such as construction, transportation, or facilities. However, you can't create or modify anything in these categories as these are read only.

    You can evaluate how effectively your assets are functioning and being used through the reports based on asset key performance indicators in the Asset performance tab of the Asset analytics view. The asset performance report is also available on the contextual sidebar of the asset record, displayed by selecting the Asset availability and related KPIs icon [Asset KPI icon].

    You can receive assets from any workflow directly at the stockroom using the unified receiving functionality in the Medical Asset Workspace and Facility Asset Workspace. You can receive assets in any of the following ways:
    • Receive a single asset
    • Receive multiple assets in the shipments
    • Import assets in bulk and receive them
    You can also manage supply and demand in your stockrooms effectively with inventory demand reports. To view the reports, follow these steps
    1. Navigate to the Inventory view.
    2. Select the All stockrooms tab.
    3. Select a stockroom for which you want to view the inventory reports.
    4. Select the Inventory insights tab.

    Workspace roles

    The workspace that you can access depends on the role with which you log in to your ServiceNow instance. You can only view the workspace for which you have access.

    Table 1. Roles needed for accessing workspaces
    Workspace Role needed
    Medical Asset Workspace
    • Medical asset manager (sn_eamhc.medical_asset_manager)
    • Medical asset technician (sn_eamhc.medical_asset_technician)
    • Enterprise admin [sn_eam.enterprise_admin]
    • System administrator [sys_admin]
    Facility Asset Workspace
    • Facility asset manager (sn_eamhc.facility_asset_manager)
    • Facility asset technician (sn_eamhc.facility_asset_technician)
    • Enterprise admin (sn_eam.enterprise_admin)
    • System administrator (sys_admin)
    Medical Asset Workspace and Facility Asset Workspace
    • Medical asset manager (sn_eamhc.medical_asset_manager) and facility asset manager (sn_eamhc.facility_asset_manager)
    • Medical asset technician (sn_eamhc.medical_asset_technician) and facility asset technician (sn_eamhc.facility_asset_technician)
    • Enterprise admin (sn_eam.enterprise_admin)
    • System administrator (sys_admin)
    Medical Asset Workspace, Facility Asset Workspace, and Enterprise Asset Workspace
    • Enterprise admin (sn_eam.enterprise_admin)
    • System administrator (sys_admin)

    Accessing the Admin center

    Only the Enterprise admin role and the system administrator role can make configuration changes in the Admin center of the Medical Asset Workspace and the Facility Asset Workspace.

    The Medical asset manager, Medical asset technician, Facility asset manager, or Facility asset technician can't make any changes in the Admin center except for the Task rate card and the Labor rate card options under the TCO configuration list.