Engineering License Overview dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Engineering License Overview dashboard

    The Engineering License Overview dashboard enables ServiceNow customers to monitor and analyze their engineering application licenses, such as AutoCAD and GIS, through various usage and denial reports. Accessible viaSoftware Asset > Engineering License Overview, it provides insights into license position, consumption, denials, and potential cost savings.

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    Note that for customers who have activated or upgraded to the Software Asset Management Professional (com.snc.samp) plugin and Workspace plugin in Zurich or later releases, this dashboard may no longer be accessible via the Software Asset menu but can still be found in the Dashboards navigation menu.

    Filters allow narrowing results by engineering products or publishers listed in the Engineering Application License table. Data is refreshed daily or after new reconciliation results, and charts can be saved locally in PNG or JPG formats for sharing.

    Key Features

    • Overview tab: Displays high-level metrics across all engineering applications with date filtering (except for Current Spend and Potential Savings). Reports include:
      • Current Spend: Total entitlement cost for all products.
      • Potential Savings: Estimated cost savings from under-utilized licenses that can be reallocated or returned.
      • Top Used Products: Products with highest usage including days and hours.
      • Top Active Users: Users with highest product usage including days and hours.
      • Top Idle Users: Users who requested licenses but remained inactive.
      • Top Denied Products and Users: Products and users most frequently denied licenses due to peak concurrent usage.
      • Product Usage by Location: User counts segmented by location.
    • License Usage Summary tab: Allows filtering by date, license type (floating, network, token), and license management server. Reports include:
      • License Usage Over Time: Tracks total licenses, concurrent usage, and denials with visual lines indicating allocation, usage, and denial peaks.
      • License Inventory: Displays all available licenses per product or publisher.
      • License Server Statistics: Lists license management servers connected via OpenLM or Open iT.
    • Denials Summary tab: Supports filtering by date, user, or user group. Reports include:
      • Denials Over Time: Tracks license denials for products over specific periods.
      • Denials by Product: Identifies products most frequently denied to users.
      • Denials by License Server: Shows which license servers have the highest denial counts.

    Practical Benefits

    • Provides actionable insights to optimize engineering license allocation and reduce unnecessary spend.
    • Helps identify under-utilized licenses to reduce costs through reallocation or returns.
    • Enables tracking of license denials to address capacity issues and improve user access.
    • Supports informed decision-making with detailed usage and denial trends by product, user, location, and license server.

    Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering License Overview dashboard.

    Note:
    The Engineering License Overview dashboard is no longer available for new Zurich users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Zurich without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Zurich.
    • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Zurich but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
    • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Zurich, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Engineering License Overview dashboard displays reports on normalized products and publishers that belong to engineering applications such as AutoCAD, GIS.

    Access the Engineering License Overview Dashboard by navigating to Software Asset > Engineering License Overview.

    To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. Only products and publishers that belong to engineering applications and are listed in the Engineering Application License [samp_eng_app_license] table appear in the filter. If no product or publisher is selected, the tabs display the cumulative data for all products and publishers that belong to engineering applications.

    The Overview, License Usage Summary, and Denial Summary tabs are updated daily or whenever a new reconciliation result is available. You can save charts in PNG or JPG formats for viewing them locally and for sharing.

    Overview tab

    This tab gives an overview of the high-level metrics of all engineering applications. You can filter the results in this tab by various date options.
    Note:
    The Date filter is not applicable to Current Spend and Potential Savings.
    Table 1. Overview tab
    Report Source table Description
    Current Spend

    Product Result

    [samp_product_result]

    Total cost of all entitlements for all products.
    Potential Savings License Dashboard Inventory [license_dashboard_inventory]

    Cost saved if licenses are not being utilized to their potential or are under-utilized. To optimize your costs, you can reallocate those licenses or return the licenses and save the cost.
    Top Used Products Engineering Application Usage [samp_eng_app_usage] Top products that are being currently used. The number of days and hours being used per product also appears.
    Top Active Users Engineering Application Usage [samp_eng_app_usage] Top users who are currently using the product. The number of days and hours being used per user also appears.
    Top Idle Users Engineering Application Usage [samp_eng_app_usage] Top users who have requested a license but are not using the license. The number of days and hours of inactivity per user also appears.
    Top Denied Products Engineering Application Denial [samp_eng_app_denial] Top products that are denied to users as these products have reached their peak concurrent usage.
    Top Denied Users Engineering Application Denial [samp_eng_app_denial] Top users that are denied licenses to products.
    Product Usage by Location Engineering Application Usage [samp_eng_app_usage] Based on the count of users using products by location.

    License Usage Summary tab

    This tab lets you view data based on a license type (floating, network, or token). You can filter the data in this tab by date, license type, and license management server.

    Table 2. License Usage Summary tab
    Report Source table Description
    License Usage overtime

    Engineering Application License [samp_eng_app_license]

    Engineering Application Concurrent Usage [samp_eng_app_concurrent_usage]

    Engineering Application Denial [samp_eng_app_denial]
    The total number or quantity of all available licenses; not just the active products but all the products.
    • The blue line represents the total number of licenses allocated to a product or a publisher
    • The green line indicates the concurrent usage of the licenses.
    • The red line indicates denials or if and when the concurrent usage peaks.
    License Inventory Engineering Application License [samp_eng_app_license] All available licenses for a product or publisher.
    License Server Statistics Engineering Application License Server [samp_end_app_license_server] All the license management servers that OpenLM or Open iT connect with.

    Denials Summary tab

    You can filter the data in this tab by date, user, or user group.

    Table 3. Denials Summary tab
    Report Source table Description
    Denials Over Time Engineering Application Denial [samp_eng_app_denial] Denials for a product over a period of time.
    Denials by Product Engineering Application Denial [samp_eng_app_denial] The products that have been denied to users the most.
    Denials by License Server Engineering Application Denial [samp_eng_app_denial] The license servers that have been denied licenses to products the most.