Analyzing data integrations for improving HAM data coverage

  • Release version: Zurich
  • Updated August 6, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Analyzing data integrations for improving HAM data coverage

    This feature helps ServiceNow customers enhance Hardware Asset Management (HAM) data coverage by analyzing existing and suggested data integrations within the Configuration Management Database (CMDB). Using the Data integrations tab in the CMDB success advisor for HAM, customers can assess how effectively their current Discovery patterns and Service Graph Connectors populate key hardware asset configuration item (CI) attributes. This insight enables prioritization of integration improvements to maximize hardware asset data quality.

    Show full answer Show less

    Accessing Data Integrations

    • Navigate to the CMDB success advisor and select View insights on the HAM card.
    • Choose the Data integrations tab to view integration details.
    • The dashboard is accessible only after completing the CMDB success advisor for HAM setup.

    Required Roles

    Access and management of data integrations require specific roles:

    • sncmdbadmin: Access CMDB success advisor.
    • cmdbinstadmin: Manage Service Graph Connector connections.
    • pdadmin: Create and edit Discovery patterns.
    • pduser: Read-only access to Discovery patterns.
    • pdmid: Read-only access to Discovery and Service Mapping Patterns.

    Use Cases

    • CMDB administrators can identify inactive Discovery patterns that could improve hardware asset attribute data.
    • Recognize installed Service Graph Connectors without active connections relevant to hardware assets.
    • Prioritize hardware-related integrations to enhance CMDB data completeness, accuracy, and reconciliation.

    Data Integration Features

    • Integration overview: Displays the total number of Discovery patterns and Service Graph Connectors contributing hardware asset data.
    • Status indicators: Show whether Discovery patterns are active and Service Graph Connectors have active connections.
    • Attribute coverage insights: Allows review of which hardware asset attributes each integration populates to evaluate coverage effectively.
    • Access integration details: Provides configuration options to improve attribute coverage based on analysis.

    Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for HAM to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve HAM data coverage. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    Access data integrations

    Navigate to the CMDB success advisor , and on the HAM card, select View insights. Select the Data integrations tab. To access the dashboard, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for HAM dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for HAM setup.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for HAM
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.
    pd_admin Required to manage Discovery patterns with create and write access.
    pd_user Required to view Discovery patterns with read-only access.
    pd_mid Required to view Discovery and Service Mapping Patterns with read-only access.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for hardware assets.
    • Identify a Service Graph Connector relevant to hardware assets that is installed but without any active connections.
    • Prioritize which hardware-related integrations to improve to maximize CMDB data quality for improving the completeness, accuracy, and reconciliation of hardware asset records.

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing hardware asset data to the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for HAM.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which hardware asset attributes are populated by a Discovery pattern or Service Graph Connector. For more information, see Evaluate HAM data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate HAM data integration coverage.