Using agentic workflows in Now Assist for HAM

Use the Now Assist for HAM AI agent collection to complete hardware asset sourcing tasks autonomously and optimize the asset repair workflow. These AI agents help resolve hardware requests quickly, improve the productivity of asset managers, and speed up repairs.

Table 1. Available agentic workflows for Now Assist for Hardware Asset Management (HAM) AI agent collection

Agentic workflow name	Description	Available AI agents	Introduced in Now Assist for HAM version
Help manage hardware asset requests	Automatically fulfills hardware asset requests by either using the available local stock, or by generating transfer orders to move assets from other stockrooms, or purchase orders to acquire assets from vendors.	Hardware asset management sourcing AI agent Transfer order creation AI agent Purchase order creation AI agent	Now Assist for Hardware Asset Management (HAM) v1.0
Help repair hardware assets	Automates and optimizes the repair workflow for hardware assets by validating repair tasks, guiding inventory users and technicians through troubleshooting steps, suggesting suitable repair actions, and closing relevant tasks with details.	Asset next best action AI agent Evaluate asset AI agent Repair asset AI agent	Now Assist for Hardware Asset Management (HAM) v2.0

Important:

If the agentic workflows and AI agent records are inactive, follow the steps below to activate them

• Activate the agentic workflow.
• Activate all agents within the agentic workflow.
• Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn’t necessary.

By default, all agentic workflows and AI agent records are read-only. To customize them, you must first duplicate the agentic workflow, and then activate the duplicated workflow.

After you duplicate the agentic workflow, you can test it in the AI Agent Studio to analyze its performance as it executes the instructions that you have defined. For details on testing your agentic workflow, see Manually test the execution of an agentic workflow.

You can implement security in AI agents and the agentic workflow using Access Control Lists (ACLs) that specify which users can discover and invoke an agentic workflow or an AI agent. For more details on configuring ACLs, see Implement access control in Now Assist AI agents.

Looking for an AI agent?

• There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
• To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.

• Now Assist for Hardware Asset Management (HAM) AI agent collection Help manage hardware asset requests agentic workflow
  Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.
• Now Assist for Hardware Asset Management (HAM) AI agent collection Help repair hardware assets agentic workflow
  Use the Help repair hardware assets agentic workflow, driven by AI agents, to handle the repair requests of defective and out-of-warranty hardware assets automatically. These AI agents validate the repair tasks, provide detailed troubleshooting and repair steps, and finally close the relevant tasks after receiving user confirmation.