Generate publisher compliance summaries by using Now Assist for SAM

Generate a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. The detailed publisher summary helps you to gain insights into the publisher estate.

Before you begin

Role required: sam_user

About this task

Important:

This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

Note:

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

Starting with the Zurich Patch 11 release, Google Gemini is the default model provider for the Publisher compliance summarization generative AI skill.

Now Assist for SAM generates the publisher summaries by using reconciliation results, product lifecycle reports, and dashboards such as Discovered inventory, Normalization and content, and Health check.

Procedure

1. Navigate to Workspaces > Software Asset Workspace.
2. Select the License usage view.
3. Select a publisher to view its summary.
4. On the Publisher details page, select Summarize.
   Note:

   If the property, com.snc.samp.manage.published.products is set to true in your ServiceNow instance, to view the Summarize button, navigate to the License usage view, open the Published status filter in the Publishers tab, and select Clear to ensure that both Published and Unpublished options are not selected. The reconciliation results for all publishers appears on the page.

   The Now Assist for SAM application starts generating the summary for the selected publisher. After the summary is compiled, the results of the summary appear under different sections.

   After it's generated, the publisher summary isn’t automatically saved. If you close the Publisher details tab where you generated the summary, or if you reload the page, the publisher summary is not available. To regenerate the summary, select Summarize.

   

5. Optional: You can perform the following actions on the generated summary.

   Action	Description
   Copy to clipboard icon	Copies the summary to a clipboard.
   Refresh icon	Regenerates the publisher summary.
   Feedback	If you found that the summary was helpful, select the helpful icon . If you found that the summary wasn't helpful, select the not helpful icon . This feedback improves the generative AI model and can help to improve future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs (sys_generative_ai_log_list.do).