Using CMDB success advisor for SAM

  • Release version: Zurich
  • Updated July 22, 2026
  • 1 minute to read

    • As a CMDB administrator, you can use the Software Asset Management (SAM) dashboard in CMDB success advisor to keep software asset data accurate and aligned with data quality guidelines.

    The ServiceNow® CMDB success advisor is a scoped application that drives business outcomes for targeted business products. To learn more, see CMDB success advisor.

    1. CMDB success advisor for SAM setup.

      Set up the CMDB success advisor for Software Asset Management (SAM).

    2. Monitor CMDB data quality for SAM.

      Identify and address data quality issues specific to SAM in the CMDB.

    3. Improve CMDB data quality for SAM.

      Use the Remediation actions panel available for a data card in the advisor dashboard for SAM to improve the overall quality of your CMDB.