Software Publisher Analytics dashboard for SAP in Software Asset Management classic
Summarize
Summary of Software Publisher Analytics dashboard for SAP in Software Asset Management classic
The Software Publisher Analytics dashboard for SAP within the Software Asset Management (SAM) classic application enables ServiceNow customers to monitor and manage their SAP license compliance and optimization. Accessible via All > Software Asset > SAP Compliance and Optimization > Overview, the dashboard updates automatically with new reconciliation results, providing timely insights into license usage, compliance status, and potential cost savings.
Show less
Key Features
- License Compliance Tracking: View counts of software models that are out of compliance and assess associated true-up costs based on average entitlement prices for Named User Types and Engines.
- Cost Optimization Metrics: Identify potential savings by reclaiming removal candidates, quantify costs of over-licensed software, and monitor inactive users who have not logged in over 90 days.
- User and License Utilization Insights: Track SAP users without named user assignments, unused SAP engines with active entitlements, and engines reaching 90% or higher usage.
- User License Optimization: Detect locked-out licensed SAP users, licensed non-dialog users, and users eligible for role-based or transaction-based license optimization, with options to review detailed user lists.
- Indirect Access Detection: Measure potential indirect access through user transaction activity and user activity, scoring users based on data transfer and CPU time metrics.
End Users and Roles
The dashboard is designed primarily for users with the samuser role, enabling them to track SAP license compliance and identify opportunities for cost optimization.
Practical Use and Benefits
By leveraging this dashboard, ServiceNow customers can:
- Maintain an accurate view of their SAP license compliance status.
- Quantify financial risks related to non-compliance and over-licensing.
- Identify and act on potential savings by optimizing user roles and reclaiming unused licenses.
- Enhance governance of SAP licensing through detailed user activity and indirect access analysis.
Related Tasks and Concepts
To maximize the value of this dashboard, customers should consider related configuration and setup tasks such as deploying the ABAP program for SAP, establishing SAP connections, creating entitlements and software models, mapping roles to user types, and managing custom price lists. Familiarity with SAP USMM-based optimization and software license usage practices is also beneficial.
View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.
The dashboard is updated whenever a new reconciliation result is available.
End users and roles
| End user and goal | Required role |
|---|---|
| SAM user: Can view the dashboard to track SAP license compliance and potential savings. | sam_user |
SAP dashboard
| Report | Source list | Description |
|---|---|---|
| Products Out of Compliance | Software Model Result | Number of software models that are out of compliance. |
| True-up Cost | Software Model Result | Cost to be compliant based on the average prices for entitlements. The cost covers Named User Types and Engines. |
| Potential Savings | Software Model Result | Amount saved if removal candidates are reclaimed. The savings covers Named User Types and Engines. |
| Over-licensed Amount | Software Model Result | Cost of licenses that are owned but not used. The cost covers Named User Types and Engines. |
| Inactive Users | SAP System Users | SAP users who logged in over 90 days ago. |
| System Users Without a Named User Assignment | SAP System Users | SAP users who do not have a named user assignment. |
| Un-used Engines | License Metric Results | Number of SAP engines that have not been used but have active software entitlements. |
| Engines Usage Reached 90% and Above | License Metric Results | Number of SAP engines that reached 90% usage or higher. |
| Locked Out Licensed SAP Users | SAP System Users | Locked SAP users consuming a license. |
| Licensed Non-Dialog Users | SAP System Users | SAP non-dialog users that have a named user assignment. |
| Users For Roles Based License Optimization | SAP System Users | Number of SAP users that could have their role changed to optimize license consumption. |
| Users for Transaction Based License Optimization | SAP System Users |
Number of SAP users for which Software Asset Management has detected user transaction-based license optimizations. Select the report to view the list of users that can be optimized. |
| Potential Indirect Access (Transaction Activity) | SAP System Users | Number of SAP users with indirect access to the SAP system based on user transaction activity. Users are given a score based on the amount of data received or sent by each connection. |
| Potential Indirect Access (User Activity) | SAP System Users | Number of SAP users that have indirect access to the SAP system. Users are given a score based on total CPU time, peak count, and steps. |