Exploring Now Assist for Hardware Asset Management (HAM)

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The Now Assist for Hardware Asset Management (HAM) application includes an agentic workflow driven by AI agents that can manage hardware asset requests and repair requests autonomously. This automation helps asset managers skip manual tasks, enhancing their productivity and efficiency.

    Now Assist for HAM overview

    The agentic workflow in the Now Assist for HAM application operates in a structured manner.
    • The agentic workflow first verifies licenses and models, then checks stock availability, and finally triggers the necessary AI agents to fulfill hardware asset requests automatically.
    • The AI agents also verify the repair tasks, provide detailed evaluation guide and repair steps, and close the tasks after receiving user confirmation.

    Now Assist for HAM benefits

    The collection of AI agents included in the Now Assist for HAM application offers the following benefits:

    • Automation of repetitive and complex tasks involved in sourcing hardware assets, reducing the workload on asset managers.
    • Reduced need for human involvement in tasks, enabling asset managers to focus on activities of higher priority.
    • Faster resolution of hardware asset requests and repair requests, leading to quicker turnaround times.
    • Increased employee satisfaction, with quicker resolution of asset requests and repair requests.
    • Improved asset utilization, for effective allocation of hardware assets.