Viewing your SaaS and SSO subscriptions

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Viewing your SaaS and SSO subscriptions

    This guide explains how to view your subscriptions for SaaS and Single Sign-On (SSO) applications within ServiceNow's Software Asset Management Core UI. It enables customers to access a comprehensive list of all user subscriptions for both SaaS and SSO applications, helping you manage and review license usage effectively.

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    Key Features

    • Accessing Subscription Lists: Navigate to All > SaaS License > All User Subscriptions to see all subscriptions.
    • Subscription Details: The list displays important columns such as:
      • Display Name: Software publisher and product name.
      • User Principal Name: Email address of the user with the subscription.
      • Software Model: The software model linked to the subscription.
      • Subscription Profile: The direct integration profile, empty for SSO integrations.
      • Subscription Type: Indicates if it is a software or SSO subscription.
    • Subscription Assigned Date: Optionally add this column to track when a user was granted access; for SSO, this is empty if access is via group membership.
    • Software Model Related List: View all subscriptions for a specific application within the Software Subscriptions related list on the software model record.
    • SSO Subscription Management: View SSO applications, users, and groups linked to your SSO integrations.
    • SSO Group Software Model Mapping: Create mappings between SSO groups and software models to manage licenses at the group level instead of per application.

    Practical Benefits for ServiceNow Customers

    • Gain clear visibility into your SaaS and SSO subscription landscape in a centralized view.
    • Manage license allocations efficiently by monitoring user and group-level access.
    • Facilitate compliance and optimize license usage by reviewing subscription details and assignment dates.
    • Support complex environments through group mappings and detailed subscription data, improving governance of SaaS and SSO assets.

    View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.

    Important:
    You can view your SaaS and SSO subscriptions in both the Software Asset Management Core UI and the Software Asset Workspace. This topic provides details on viewing your subscriptions in the Software Asset Management Core UI application. For more information on viewing your subscriptions in the Software Asset Workspace, see SaaS overview dashboard in workspace.

    To view subscriptions for all SaaS and SSO applications, navigate to All > SaaS License > All User Subscriptions.

    Table 1. Software Subscriptions list
    Column Description
    Display name The software publisher and product for the subscription.
    User principle name The user's email address for the subscription.
    Software Model The software model for the subscription.
    Subscription profile The direct integration profile for the subscription. This field is empty if the subscription is from an SSO integration.
    Subscription type Classifies the subscription as a software subscription or an SSO subscription.
    Note:
    You can add the Subscription assigned column to view the date a user was given access to an app. For SSO subscriptions, this field is empty if the user has access to the app through a group membership.

    You can also view all subscriptions for an application in the Software Subscriptions related list on the software model.