Install Now Assist for Hardware Asset Management (HAM)

If you have the admin role, you can install the Now Assist for Hardware Asset Management (HAM) application. Now Assist for HAM enables asset managers and procurement users to use the capabilities of agentic workflows in Hardware Asset Management.

Before you begin

Role required: admin

Procedure

1. Go to the ServiceNow Store.
2. In the search bar, enter Now Assist for Hardware Asset Management (HAM) and then select Search.
3. Select the Now Assist for Hardware Asset Management (HAM) widget and then select Get to make this application available for installation on your ServiceNow instance.
4. On your ServiceNow instance, navigate to All > System Definitions > Plugins.
5. Search for the Now Assist for Hardware Asset Management (HAM) application.
6. Select Install.

Result

The agentic workflow and the AI agents included in the Now Assist for Hardware Asset Management (HAM) application are installed on your ServiceNow instance.

What to do next

1. Enable the Now Assist panel to access the AI agents. For details, see Activate the Now Assist panel standard chat.
2. Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.
   1. Navigate to All > AI Search > AI Search Status.
   2. Trigger the automatic AI Search activation process on your ServiceNow instance by selecting Request AI Search.
      Note:

      The activation process can take up to 24 hours.