Asset Analytics overview for Enterprise Asset workspace

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of Asset Analytics overview for Enterprise Asset workspace

    The Asset Analytics view in the Enterprise Asset workspace provides ServiceNow customers with a comprehensive and detailed perspective on their enterprise assets. It enables users to monitor asset performance, total cost of ownership (TCO), and key lifecycle metrics, helping organizations optimize asset management and make informed decisions.

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    Enterprise Asset Dashboard

    This dashboard offers an aggregated view of all enterprise assets with filtering options by location, stockroom, model category, and classification. Key widgets include:

    • Asset count by model category: Number of assets grouped by categories like Medical General or Diagnostic.
    • Asset count by lifecycle state: Assets categorized by lifecycle stages such as Retired, In use, or In stock.
    • Asset value by model category: Cost distribution of assets by categories like Vehicles or Cameras.

    Overall Performance

    This section provides insight into asset lifecycle and discovery status, including:

    • Model lifecycle overview: Lifecycle phases such as General Availability and End of Life.
    • Discovered vs. undiscovered asset count: Comparison by model category.
    • Assets eligible for refresh: Assets expired or expiring and ready for replacement.

    Asset Total Cost of Ownership (TCO)

    The TCO tab delivers a detailed view of asset costs and key metrics with filtering by location, stockroom, and classification. Notable features include:

    • Creation and viewing of comparative TCO reports.
    • Management of offline reports with update jobs to refresh data sources.
    • Widgets showing assets that have reached or are approaching benchmark TCO, assets relevant for capital planning, and expense distributions categorized by purchase, contracts, labor, and other costs.
    • Visualization of top models by average TCO and monthly expense trends over the last 12 months.

    Asset Performance

    This tab tracks key performance indicators (KPIs) such as Availability, Mean Time Between Failures (MTBF), and Mean Time to Repair (MTTR). Highlights include:

    • Filtering by model category with up to two additional filters: domain, location, classification, or model.
    • Weekly trend analysis of average KPI values.
    • KPI Details page allowing target setting and alert signals for significant changes.
    • Availability report listing KPIs for all tracked enterprise assets.

    Data Visualizations

    Asset managers can view and create data visualizations using the Visualization Designer. Features include:

    • Access to bookmarked, certified, owned, and shared visualizations.
    • Edit rights restricted to visualizations created by the user.

    This comprehensive Asset Analytics functionality empowers ServiceNow customers to monitor asset health, control costs, and enhance overall asset management effectiveness within their enterprise.

    Use the Asset Analytics view to get a detailed view of all your assets, their overall performance, and the asset total cost of ownership (TCO).

    Enterprise Asset Dashboard

    Use the Enterprise Asset Dashboard to get comprehensive information on all your enterprise assets.

    You can filter the data based on location, stockroom, model category, and classification.

    Enterprise Asset Dashboard

    Table 1. 360 asset view
    Widget Description
    Asset count by model category Number of assets grouped by the model category such as Medical General, Medical Diagnostic.
    Asset count by lifecycle state Number of assets grouped by the lifecycle state such as Retired, In use, and In stock.
    Asset value by model category Cost of assets grouped by the model category such as Vehicle, Cameras, and Field Devices.
    Table 2. Overall performance
    Widget Description
    Model lifecycle overview Overview of the model lifecycle grouped by the lifecycle phase such as General Availability, End of Life, End of Support, and End of Sale.
    Discovered and undiscovered asset count Comparison of the number of discovered and undiscovered assets grouped by model category.
    Assets available for refresh by model category Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh.

    Asset TCO

    This tab provides a detailed view of the TCO and displays key metrics that show the real-time status of assets regarding TCO benchmarks.

    You can create new comparative reports and view existing ones.

    You can filter the data based on location, stockroom, model category, and classification.

    Select View all to view a list of all the comparative reports. Only reports that have at least one active report source are displayed with the exception of an offline report (where the cost type is either Actual TCO or Projected TCO). To update data sources on an offline report, open the report and select Run update job. This button only appears on an offline report. Once this job is complete, the latest collection date gets updated.
    Note:
    Offline reports will not appear in the list of comparative reports until the latest collection date is populated.

    You can select New to create a TCO report.

    Select a report icon to directly open a report or select the report name to open the report form.

    Asset total cost of ownership

    Widget Description
    Reached benchmark TCO Number of assets that reached the benchmark TCO.
    Approaching benchmark TCO Number of assets that are approaching the benchmark TCO
    Capital planning Number of assets for capital planning. The Assets for capital planning are assets that are not retired and their current life cycle phase is true.
    Top 10 models with highest average TCO A bar chart showing the top 10 models with the highest average TCO.
    Assets reached benchmark cost by category Number of assets by category that reached the benchmark cost.
    Assets expense distribution The asset expense distribution based on the following cost types:
    • Purchase - Asset
    • Purchase - Part
    • Configuration
    • Software
    • Contract - Lease
    • Contract - Warranty
    • Contract - Maintenance
    • Contract - Service
    • Contract - Other
    • Utilities
    • Shipment
    • Labor - Maintenance
    • Labor - Repair
    • Labor - General
    • Resold value
    Monthly asset expense distribution (last 12 months) Distribution of assets over the last 12 months, based on the following cost types:
    • Purchase - Asset
    • Purchase - Part
    • Configuration
    • Software
    • Contract - Lease
    • Contract - Warranty
    • Contract - Maintenance
    • Contract - Service
    • Contract - Other
    • Utilities
    • Shipment
    • Labor - Maintenance
    • Labor - Repair
    • Labor - General
    • Resold value

    Asset performance

    The Asset performance tab provides details on the average values of the following key performance indicators (KPIs):
    • Availability
    • Mean time between failures (MTBF)
    • Mean time to repair (MTTR)
    Note:
    For more details on calculation of KPIs, see Asset performance reports in the Enterprise Asset Workspace.
    By default, the Model category filter is applied to the KPI reports. To further narrow down and focus on specific data, you can also select any one of the following filters:
    • Domain
    • Location
    • Classification
    • Model
    Note:
    You can apply a maximum of two filters to any KPI report.

    You can see a weekly trend of the average KPI values in the report. The Asset Availability list provides KPI details for all enterprise assets that are tracked. The average KPI values are calculated based on the assets in this list.

    When you select any KPI report, the KPI Details page appears. This page enables you to explore the information within that KPI. You can set targets you want to achieve and also set signals to notify you of any significant changes in the KPI.

    Figure 1. Asset performance dashboard
    Asset performance tab in the Asset analytics view
    Widget Description
    Availability Average availability percentage of all enterprise assets that are tracked, calculated by dividing the total asset availability percentage by the number of assets listed in the Asset availability report.
    MTBF Average MTBF of all enterprise assets that are tracked, calculated by dividing the total Asset MTBF by the number of assets listed in the Asset availability report.
    MTTR Average MTTR of all enterprise assets that are tracked, calculated by dividing the total Asset MTTR by the number of assets listed in the Asset availability report.
    Asset availability Report that lists the availability and other related KPIs of all enterprise assets that are tracked.

    Data Visualizations

    The Data Visualizations tab enables the asset managers to view and create data visualizations in the Visualization Designer. As an asset manager, you can view the visualizations that are bookmarked, certified, owned by you, and shared with you. You can only edit the visualizations that you created.

    Figure 2. Data Visualizations tab
    Data visualization report