View hardware asset shipment details

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read

    • View all hardware asset shipment details in a single place in the Hardware Asset Workspace.

    Before you begin

    Role required: inventory_user (read) or inventory_admin

    About this task

    The Shipment list shows all the shipment records initiated by the shipment tasks of various flows. For details, see Task closures that create shipment records.

    Note:
    The Shipment [sn_itam_common_shipment] table also has the Currency, Delivery services cost, and Parcel weight fields. However, these fields aren’t shown on the Shipment form.

    A shipment record is created automatically whenever a shipment task of a flow or process is closed.

    Important:
    When using the Sourcing and Procurement Operations application with the Asset Management Integration for Sourcing and Procurement Operations (com.snc.sn_spend_asset) installed, the IT Asset Management application shares shipment details with the Sourcing and Procurement Operations application. To enable the Sourcing and Procurement Operations application to view shipment and tracking numbers associated with Purchase Orders, read-only access has been provided to the Shipment [sn_itam_common_shipment] and Shipment line [sn_itam_common_m2m_shipment_asset] table.

    For more information about the Asset Management Integration for Sourcing and Procurement Operations (com.snc.sn_spend_asset) plugin, see Sourcing and Procurement Operations integration with IT Asset Management. For more information about Asset Management Integration for Sourcing and Procurement Operations better together feature, see Enhancing the asset procurement experience using IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO).

    Procedure

    1. Navigate to All > Hardware Asset Workspace > Asset operations.
    2. From the Shipment list, select Shipments.
    3. Select a shipment record to view the shipment details.
      Table 1. Shipment Details form
      Field Description
      Shipment number Auto-generated and unique identifier for the shipment record.
      Tracking number Unique carrier tracking number for the shipment.

      Multiple orders or line items can have the same tracking number when they belong to the same shipment. Also, multiple line items that belong to the same order can have different tracking numbers when they’re part of different shipments.
      Stage Stage of the shipment record.

      A shipment can be in one of the following stages:

      • Draft
      • On Order
      • Prepare
      • In Transit
      • Delivered
      • Canceled

      When a shipment has multiple orders, the Stage of the shipment record changes to Delivered when the shipment assets of an order are delivered.
      Shipped from Location from where the assets are shipped.

      This field is populated with the corresponding field of the order that created this record.
      Shipped to Location to which the assets are shipped.

      This field is populated with the corresponding field of the order that created this record.
      Shipped by Name of the person who shipped the assets.

      This field is populated with the corresponding field of the order that created this record.
      Ship date Date on which the assets are shipped.

      This field is populated with the corresponding field of the order that created this record.

      The date corresponds to the date on which the ship task of the source is closed.
      Shipment quantity Quantity of assets shipped for the shipment record.

      This field value is automatically populated when the assets are shipped to the destination.

      The shipment quantity is the sum of the asset quantities shipped for each shipment line.

      Important:
      The Shipment quantity field is available with Hardware Asset Management version 14.0.0 onwards.
      Receive date Date on which the assets are received.

      This field is populated with the corresponding field of the order that is received first as part of the shipment.

      The date corresponds to the date on which the receive task of the source is closed.
      Received by Name of the person to whom the assets are sent.

      This field is populated with the corresponding field of the order that is received first as part of the shipment.
      Carrier Reference to the shipping carrier record.
      Carrier status Status of the shipment.
      Note:
      This field is populated only when you integrate with your third-party carrier applications.
      Carrier pick-up date Date on which the carrier picked up the assets.
      Note:
      This field is populated only when you integrate with your third-party carrier applications.
      Carrier delivered Date on which the carrier delivered the assets.
      Note:
      This field is populated only when you integrate with your third-party carrier applications.
      Carrier link Link provided by the carrier to track the shipment.
      Stale shipment Option that indicates whether the shipment record is stale. This option is read-only.