Software reconciliation results
Summarize
Summary of Software reconciliation results
Software reconciliation results in ServiceNow provide insights into the compliance status of software products by comparing discovered usage against purchased entitlements. Accessible to users with thesamuserrole, reconciliation runs weekly or on demand for specific or all publishers, generating detailed compliance data. This process helps you assess license compliance, true-up costs, overlicensing, and potential savings.
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Key Features
- Reconciliation Tiers: Results are categorized into three levels—Product Results, Software Model Results, and License Metric Results—to offer granular compliance details.
- Access Points: Results are viewable via Core UI or Software Asset Workspace, offering flexibility depending on your interface preference.
- Product Results: Summarize compliance for all models and installations tied to a software product for a specific publisher, including related details such as true-up costs and removal candidates.
- Software Model Results: Provide compliance information for each software model linked to a product, with related lists covering licensed and unlicensed installs, subscriptions, remediation options, and purchase orders (if procurement plugin is active).
- License Metric Results: Offer detailed insights per license metric, showing rights owned versus used, allocation breakdowns, and additional details like cloud special rights where applicable.
What You Can Expect
By utilizing software reconciliation results, you can:
- Accurately determine license compliance status at product, model, and metric levels.
- Identify overlicensed software and potential cost savings.
- Gain visibility into unlicensed usage, including installs, subscriptions, and consumptions.
- Access detailed remediation options and removal candidates to optimize license usage.
- Make informed purchasing or true-up decisions based on comprehensive entitlement and usage data.
Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.
When software reconciliation runs, it calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased. Reconciliation runs weekly or on demand for a specific publisher or all publishers. This process generates a list of reconciliation results that display the compliance status of the software in relation to discovery and entitlements. For more details on running software reconciliation, see Run software reconciliation in Software Asset Management classic.
- Product Results
- Software Model Results
- License Metric Results
You can view reconciliation results using both Core UI and Software Asset Workspace.
| Interface | Action |
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| Core UI |
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| Software Asset Workspace |
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Reconciliation results
- Product Results
These results are for all models and installations associated with a software product and are specific to a publisher. Product results for licensable products are generated after reconciliation even if the products don’t have defined software models for them. These results determine the license compliance status of the product. Additionally, product results provide details on true-up cost, overlicensed amount, and potential savings. The following related lists appear when you select a Product Results record:- Software Model Results
- Licensed Installs
- Unlicensed Installs (SAP: Unlicensed Users or Unlicensed Engines)
- Unlicensed Subscriptions (Subscription-based software)
- Removal Candidates
- Software Model Results
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These results are for each individual software model related to the product. The Software Model Results appear as a related list on the product results records after reconciliation is run. A software model results record is created only when a software model or entitlement exists for the software product. The following related lists appear when you select the software model details:
- License Metric Results
- Remediation Options
- Licensed Installs
- Unlicensed Installs (SAP: Unlicensed Users)
- Unlicensed Subscriptions (Subscription-based software)
- Unlicensed Consumptions (Consumption-based software models)
- Unlicensed Options (Oracle only)
- Removal Candidates
- Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)
For more details on software model results related lists and descriptions, see View software model results.
- License Metric Results
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These results are for each license metric associated with the software model. The License Metric Results appear as a related list on the software model results. License metric result details include rights owned and rights used, and the license allocation breakdown so that you can determine your options to stay compliant. There can be multiple license metric results for a software model because multiple licenses can be purchased for the same software.
From the Software Model Results form, you can drill down on a specific metric result. The following related lists appear when you select license metrics results details:- Rights Used By (This tab isn’t visible for the Resource Value Unit (RVU) IBM license metric.)
- Licensed Installs
- Installs Used (SAP: System Users)
- Downgrades/Upgrades
- Licensed Subscriptions
- Cloud Special Rights (This tab is visible only if you have cloud installations on cloud platforms such as AWS or Azure.)
For more details on license metric results related lists and descriptions, see Software model results license metric results fields.