Managing inventory by putting away assets in the stockroom drop-off location

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Managing inventory by putting away assets in the stockroom drop-off location

    The Asset put away feature in ServiceNow’s Hardware Asset Workspace enables efficient tracking of asset movement within inventory. It manages the transfer of assets from the receiving bay to their designated aisle-space in the stockroom, ensuring accurate aisle-space information is recorded for each asset.

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    Key Features

    • Automatic Task Creation: An Asset put away task is automatically generated when a hardware asset is created without aisle-space information or when the stockroom field is updated for the asset, provided the stockroom is enabled for warehouse tasks.
    • Manual Task Creation: Users can manually create Asset put away tasks for assets already in stock to manage their placement in the stockroom.
    • Task Management: Inventory users can view all open put away tasks, update the drop-off location for assets, and close completed tasks within the Hardware Asset Workspace.
    • Mobile Support: Using the ServiceNow Agent application, users can scan assets and drop-off locations to streamline the put away process directly from mobile devices.

    Practical Use and Benefits

    This feature helps maintain accurate inventory location data, reduces manual errors in asset placement, and improves overall inventory management efficiency. By confirming aisle-space assignments and tracking asset movements, customers can ensure assets are organized and easily retrievable within the stockroom.

    Enabling and properly using Asset put away tasks supports operational accuracy and asset lifecycle management, helping organizations maintain control over hardware assets from receipt through storage.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Hardware Asset Workspace when the following required business rules are met:
    • When a hardware asset is created in the Hardware Asset Workspace and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Hardware Asset Workspace, see Create an Asset put away task.
    • When the Stockroom field is updated for a hardware asset in the Hardware Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom.
    In the Hardware Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage asset put away using the ServiceNow Agent application.