Software models and Software entitlements

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Software models and Software entitlements

    Software models and software entitlements in ServiceNow Zurich enable you to effectively manage and track your software purchases and licenses. A software model profiles purchased software by capturing details such as publisher, version, and discovery maps. Software entitlements link these models to the actual license rights you own, allowing for comprehensive license compliance and optimization.

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    Software models

    Software models serve as detailed profiles containing publisher information and other software attributes. You can associate multiple software entitlements with a single software model. Deleting a software model automatically removes related downgrade rights records, helping maintain data integrity. Models can be created manually or automatically based on discovered software installations, ensuring your software inventory stays current.

    Software entitlements

    Software entitlements represent the license terms and rights tied to your software models. They allow you to:

    • Quickly identify and remediate license overuse by removing unauthorized installations or purchasing additional licenses.
    • Adjust future license purchases based on actual usage to avoid overspending.

    For example, if you have 100 licenses but discover 200 installations, the software asset manager can pinpoint unlicensed usage and take corrective actions.

    Importing software entitlements

    You can import bulk software entitlements using spreadsheets. When importing, specifying a Publisher Part Number (PPN) helps the system match entitlements to existing software models via the Content Service Library. If errors occur, such as a missing PPN, you can manually correct them or create discovery maps to associate with the PPN. Special considerations include:

    • For Microsoft entitlements with a "Contractual" license duration, start and end dates are required.
    • The "step-up" license type is exclusive to Microsoft publishers; attempting to assign it elsewhere results in errors.

    Automatic creation and management

    Software models are automatically generated for newly discovered software installations if no existing model is found. To maintain consistency and leverage official data, you can replace custom PPNs and discovery maps with those from the Software Asset Management Content Service, which propagates updates to entitlements and models.

    A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.

    Software models

    Software models are used to record publisher information and create a profile. You can link multiple entitlements to one software model.

    If you delete a software model, all records related to the software model, in the Downgrade Rights [samp_sw_downgrade_model and samp_downgrade_model] tables, are automatically deleted. For detailed information on downgrade rights, see Downgrade Rights.

    For details on manually creating software models, see Create a software model in the Software Asset Workspace. For details on automatic creation of software models, see Automatic creation of software models.

    Software entitlements

    To track the software rights for your software, create a software entitlement that can be linked back to the publisher information.

    A software entitlement records the terms of your software license. By using software entitlements, you can:

    • Rapidly address if license allotment has been exceeded and return to compliant status by removing unauthorized software or ordering more licenses.
    • If the license allotment is not being used completely, lower the number of future licenses purchased.

    For example, a company purchases a software entitlement for 100 rights. From the software entitlement, 100 employee or machine allocations are created that are rightfully assigned a license. If Discovery finds the software installed on 200 machines, the software asset manager must identify the employees or machines that have the software installed without a license, and remediate the situation.

    For details on creating software entitlements, see Create entitlements in workspace.

    Import software entitlements

    You can import bulk software entitlements at one go.

    If a Publisher Part Number (PPN) is specified for the entitlements that you import, the PPN is matched to the PPN in the Content Service Library and the system finds the existing software model linked to it.

    Note:
    If a Publisher Part Number not found error occurs during import of the software entitlement (product, publisher, version, edition, platform, and language) but a discovery map is found, then a custom publisher part number is created after you manually open the record and fix the import error. If a discovery map is not found, you can create a discovery map to be associated with the publisher part number.

    If the import spreadsheet contains a conflicting (or missing) PPN, the PPN value is set to the value in the existing product definition, when available.

    Note:
    If you import a batch of Microsoft entitlements and the License Duration field is set to Contractual, you must specify both a start and end date.

    The step-up license type is only available if the publisher is Microsoft. If you try to specify another publisher, an error message is displayed.