Lifecycle management dashboard
Summarize
Summary of Lifecycle management dashboard
The Lifecycle management dashboard in ServiceNow enables you to review and track software products in your asset estate that are approaching or have reached their end of life (EOL). This helps reduce risks related to unsupported software by providing visibility into product life cycles, current and past EOL statuses, and upcoming EOL timelines over the next 18 months.
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Access to the dashboard requires activation of the Software Asset Management Professional plugin and is available via Workspaces > Software Asset Workspace > Software asset analytics > Lifecycle management. You can filter reports by publisher or product and drill into detailed product lifecycle information.
Key Features
- Product lifecycle overview: Displays detailed lifecycle phases of all installed software products to identify their current status.
- Current and past EOL product lifecycles: Shows software product lifecycles based on EOL timelines, covering the current year plus the previous 15 years.
- EOL workflow stages: Tracks end of life workflows grouped by stages such as Open, Analysis, Action initiated, Completed, and Cancelled.
- EOL workflow actions: Categorizes actions like removal of EOL software, upgrades, purchasing support, migration to Microsoft Azure (for Microsoft products only), or risk acceptance. Draft and Cancelled workflows are excluded.
- Upcoming EOL product lifecycles: Highlights software reaching EOL within the next 18 months to prioritize proactive management.
Managing EOL Software and Risk Reduction
By tracking software lifecycle data on this dashboard, you can manage risk associated with software products that have reached or are nearing EOL, end of support (EOS), or end of extended support. Selecting reports for upcoming or current/past EOL products opens the Software Product Lifecycle report, where you can initiate EOL workflow requests.
These requests allow you to take appropriate actions such as upgrading software, removing unsupported products, purchasing extended support, migrating to Azure, or formally accepting the risk. This structured workflow management facilitates timely response to software lifecycle changes, helping maintain compliance and reduce security vulnerabilities.
Review and track the end of life (EOL) software products in your asset estate to reduce risks associated with software products that are reaching or have reached EOL.
The Lifecycle management dashboard displays reports on product life cycles, the current and past EOL product life cycles, and the upcoming EOL product life cycles for the next 18 months. You can also view EOL workflow status and workflow action.
Access the Lifecycle management dashboard by navigating to .
You can filter the dashboard reports based on a publisher or product. Select any report to view more information on product life cycles.
| Report | Source | Description |
|---|---|---|
| Product lifecycle overview | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Product life-cycle details for all the software products installed in your environment. Select a life-cycle phase to determine the current phase of the software products in your environment. |
| Current and past end of life product lifecycles | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Software product life-cycles in your environment that are based on their EOL timelines. The chart displays data from the current year and the previous 15 years. |
| End of life workflow stages | Software EOL Request [samp_sw_eol_request] |
EOL workflows grouped by the following stages:
|
| End of life workflow actions | Software EOL Request [samp_sw_eol_request] |
EOL workflows grouped by action initiated:
Note: This chart doesn't include EOL workflows that are in the Draft or Cancelled stage. |
| Upcoming end of life product lifecycles in next 18 months | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Software product life-cycles in your environment that are reaching EOL in the next 18 months. |
Managing workflow to reduce risks associated with EOL software
Tracking product life cycles enables you to manage software products that are reaching or have already reached EOL, end of support (EOS), or end of extended support.
You can take required action for your EOL software products by using the Software Product Lifecycle report. The report opens when you select the Upcoming end of life product lifecycles in next 18 months or Current and past end of life product lifecycles report on the Lifecycle management dashboard. You can create an EOL request for the software products that have the Current phase as End of Support, End of Extended Support, or End of Life. For more details, see Create an end of life workflow request for your software products.