Managing incidents in Enterprise Asset Management

Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.

• Create an Enterprise Asset Management incident
  Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation.
• Resolve and close an Enterprise Asset Management incident
  Take action on the assets that are affected by an Enterprise Asset Management incident so that you can resolve and close the incident.