Repair flow to fix defective enterprise assets within a stockroom
Summarize
Summary of Repair flow to fix defective enterprise assets within a stockroom
The Repair flow enables ServiceNow customers to internally fix defective enterprise assets stored in their stockrooms without involving external vendors. This process is designed to handle assets that are damaged or out of warranty, allowing repaired assets to be validated and returned to use across various Enterprise Asset Management workflows.
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Asset managers initiate the repair process by submitting repair orders for defective or pending repair assets. These orders contain repair order lines linked to specific repair tasks that asset technicians complete. The flow concludes after the repaired asset undergoes evaluation.
Stages in the Repair flow
- Troubleshoot: Asset technicians assess the defective asset’s issues, required parts, and repair steps. They determine if the asset is repairable, redeployable, or unrepairable. The flow proceeds only if the asset is repairable; otherwise, the repair order is marked complete.
- Repair: Technicians confirm the asset is repaired, redeployed, or unrepairable. The flow continues only if the asset is repaired; if not, the repair order is completed.
- Evaluate: A quality control check ensures the repaired asset meets standards. Based on this evaluation, the asset is either redeployed or disposed of, and the repair flow is finalized.
Key Features and Practical Details
- Failure codes can be recorded during the Troubleshoot and Repair tasks to specify reasons for asset failure.
- Resolution codes document the solutions applied during repair tasks.
- These codes and details are accessible on the repair order line form, facilitating clear tracking and reporting.
This flow supports efficient internal asset repair management, enabling organizations to maximize asset utilization and maintain quality control without depending on external repair services.
Use the repair flow to get the defective enterprise assets in your stockroom fixed so that the repaired assets can be used in different Enterprise Asset Management workflows.
By using the Repair flow, your organization can internally fix the assets that are damaged or out of the warranty period. The repaired assets can be put back to use after validation. There's no external vendor involved in the repair of defective assets.
As an asset manager, you can request repair of assets that are either defective or pending repair in your stockroom by submitting repair orders. For more details, see Request repair of defective enterprise assets. The repair flow is triggered when you submit a repair order. A repair order has repair order lines that are associated with repair tasks for the assets. The asset technician completes the repair tasks associated with the repair order. The repair flow completes after the repaired asset is evaluated. For more details, see Manage repair of defective assets in your stockroom in the Enterprise Asset Workspace and Manage enterprise asset repair tasks using the Mobile Agent application.
Stages in the Repair flow
- Troubleshoot: Stage to evaluate the defective asset and assess the following:
- Issues with the asset
- Parts required
- Steps to repair the defective asset
At this stage, an asset technician confirms if the asset is repairable, redeployable, or unrepairable. The Repair flow proceeds to the next stage only if the asset is repairable. Otherwise the repair order is marked as Complete.
- Repair: Stage to confirm repair of the defective asset. In this task, the asset is either repaired, redeployed, or marked as unrepairable.
The repair flow proceeds to the next stage only if the asset is repaired. Otherwise the repair order is marked as Complete.
- Evaluate: Stage to perform a quality control check of the repaired asset. Based on the evaluation results, the asset is either redeployed or disposed of. The Repair flow is completed after asset evaluation.